Cropping thumbnails problem

nicolaperra180692
(@nicolaperra180692)

3 years, 8 months ago

Hi everybody!

As i wrote on the topic title i have a problem from a while with the cropping of the thumbnails! This problem goes only on this theme (OCEAN WP). In fact, if i change theme, the problem doesn’t exist!

Before this problem, if i uploaded a image with the 3:4 ratio, this this image was automatically cropped to a 1:1 ratio.

If i go to the settings>customize>woocommerce>image of the product>thumbnail cropping and i select 1:1, it doesn’t change nothing.

I’d like that all the thumbnails be shown with the 1:1 ratio

I have this problem only with Ocean Wp theme.

I am using the child version

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Shahin
(@skalanter)

3 years, 8 months ago

Hello @nicolaperra180692,

Thank you for your report,

We did see this happening on our end, so we’ll share this with our team for investigation and fix/improvement for the next updates.

This case is related to WooCommerce’s latest update: https://github.com/elementor/elementor/pull/19435. As a temporary solution, you can downgrade to the previous version to solve the issue from the following link: https://downloads.wordpress.org/plugin/woocommerce.6.7.0.zip.

Download the file and upload it on WP Dashboard > Plugins > Add New, then click on the “Replace current with uploaded” button.

Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, don’t forget to click on the regenerate all assets file and data in Elementor > Tools.

I appreciate your patience until the issues are resolved.
Please let me know if you have any questions about the above steps.

Best Regards

Thread Starter nicolaperra180692
(@nicolaperra180692)

3 years, 8 months ago

Hi @skalanter !

Yes, i use the plugin lightspeed cache!

So, i need to disable the plugin and then do the downgrade? do I have to clear the cache from the server too before starting?

I use as host Vhosting

Thank you for the response!

Thread Starter nicolaperra180692
(@nicolaperra180692)

3 years, 8 months ago

@skalanter i solved the problem!

But now the website is a more slow!

Shahin
(@skalanter)

3 years, 8 months ago

Hi @nicolaperra180692,

Please check this link: https://gtmetrix.com/reports/pasodobleshop.it/YqRNQEvn/, then check the following:

Page Details:
It shouldn’t have many heavy files, so sometimes “1.58MB” may is a large number, like this one: https://i.postimg.cc/vHNvZXTQ/image.png. I’ll suggest reducing file sizes!

Server Optimization:
TTFB; This is related to the host configurations, and users should use the compatible host with WordPress.
https://en.wikipedia.org/wiki/Time_to_first_byte#:~:text=Time%20to%20first%20byte%20(TTFB,received%20by%20the%20client’s%20browser.
After the above steps: You have to solve a series of problems that, for example, GTMetrix suggests, and please check the “Performance” tab.
https://i.postimg.cc/K8Ttv2CN/image.png.

And please read the articles on this website: https://web.dev/fast/.

Best Regards

Viewing 4 replies - 1 through 4 (of 4 total)

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