Need help

  • cleanliness

    (@cleanliness)


    3 years, 8 months ago

    I have no idea what I’m doing and where to start. I just set up my website and I had a fatal error appear.
    Fatal error: Uncaught Error: Class '0000000036b3a01c00000000356b8329' not found in /home/customer/www/cleanlinessisnexttogodlinesscs.com/public_html/wp-content/plugins/designthemes-core-features/page-builder/pagebuilder.php:152 Stack trace: #0 /home/customer/www/cleanlinessisnexttogodlinesscs.com/public_html/wp-includes/class-wp-hook.php(307): DTPageBuilder->dtthemes_modules_init('') #1 /home/customer/www/cleanlinessisnexttogodlinesscs.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/cleanlinessisnexttogodlinesscs.com/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #3 /home/customer/www/cleanlinessisnexttogodlinesscs.com/public_html/wp-admin/admin.php(175): do_action('admin_init') #4 /home/customer/www/cleanlinessisnexttogodlinesscs.com/public_html/wp-admin/edit.php(10): require_once('/home/customer/...') #5 {main} thrown in /home/customer/www/cleanlinessisnexttogodlinesscs.com/public_html/wp-content/plugins/designthemes-core-features/page-builder/pagebuilder.php on line 152

    Someone please assist me if you can. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    3 years, 8 months ago

    This seems to be an issue with the plugin “designthemes-core-features”. You’re using a commercial/premium theme/plugin, so please use their official support channel. We feel they are best equipped to support their products.

    https://themessupport.com/forums/

    Commercial products are not supported in these forums.

    Your theme seems to have been supplied by WP Engine, so you might also check with their support:

    /* 
Theme Name: Cleaning
Theme URI: http://dtweclean.wpengine.com/
Author: the DesignThemes team
Author URI: http://themeforest.net/user/designthemes
Description: Cleaning is specifically designed for professional cleaning services.
Version: 3.0
License: GNU General Public License v2 or later
License URI: http://www.gnu.org/licenses/gpl-2.0.html
Tags: two-columns, left-sidebar, right-sidebar, fixed-layout, responsive-layout, custom-background, custom-header, custom-menu, editor-style, featured-images, flexible-header, full-width-template, microformats, post-formats, rtl-language-support, sticky-post, theme-options, accessibility-ready
Text Domain: cleaning
*/
    Dave Hilditch

    (@dhilditch)

    3 years, 8 months ago

    Many themes come with required plugins that you must enable.

    Visit your plugins page and enable the plugin called “designthemes core features”.

    You should be able to visit your wp-admin page without this error occurring in order to do this by adding /wp-admin or /wp-login.php to your URL.

Viewing 2 replies - 1 through 2 (of 2 total)

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