I can’t access the plugin

  • Resolved mapadocapital

    (@mapadocapital)


    3 years, 7 months ago

    Hello! I installed the AMP plugin but I can’t access and setup it.
    The button isn’t displayed on the wordpress’s dashboard and I tried to access the link:
    wp-admin/admin.php?page=amp but the following message is showed: “You don’t have enough permission to access the page.”
    Do you know what’s going on?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Milind More

    (@milindmore22)

    3 years, 7 months ago

    Hello @mapadocapital

    Thank you for contacting us, You need to log in as a WordPress site administrator role or user with manage_options capability to access AMP settings.

    Thread Starter mapadocapital

    (@mapadocapital)

    3 years, 7 months ago

    I’m logged in as admin but it doesn’t work.
    It happened after that I installed the plugin AMP for WP and return back to AMP official.

    Plugin Support Milind More

    (@milindmore22)

    3 years, 7 months ago

    Hmm.. strange, I did try to install and activate AMP for WP and then return back to the Official AMP plugin on my test site but didn’t find any issue.

    I will also recommend installing the User Role Editor plugin and checking with the capabilities of the Administrator (your logged-in user)

    bushidopt

    (@bushidopt)

    3 years, 7 months ago

    I have the same problem, and it led me to delete de plugin and quit Amp

    I use this plugin almost since de beginning without any problem. Something has changed, I don’t know if it was a wordpress upgrade, or another plugin upgrade, but wen I click the AMP button it gives that error and after that the button disappears from the main menu.

    I’m a wordpress user for 15 years, I’m admin and I didn’t research the error and what was causing that because i was thinking on quitting AMP and that error as the trigger to do that

    • This reply was modified 3 years, 7 months ago by bushidopt.
    Plugin Support Milind More

    (@milindmore22)

    3 years, 7 months ago

    @mapadocapital As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you require any further assistance.

Viewing 5 replies - 1 through 5 (of 5 total)

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