Fatal Error message when logging into to wordpress page

  • manuelrae

    (@manuelrae)


    3 years, 9 months ago

    Good day to all,

    I am getting a “fatal error” message, as seen below, when logging into my wordpress dashboard to make changes. this has never happened before. The website itself is still up and running for regular users, but i can’t make any chances without access to the dashboard. I use elementor pro incase it is of relevance. Has anybody got the solution to fix this? is it due to the fact i didnt update some plugins? are other people having similar issues?
    thanks in advance.
    Kind regards

    Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/httpd/vhosts/raetzer.org/diemedicas.de/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:48 Stack trace: #0 /home/httpd/vhosts/raetzer.org/diemedicas.de/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(48): ReflectionClass->getMethod(‘get_site_editor…’) #1 /home/httpd/vhosts/raetzer.org/diemedicas.de/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(129): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document::get_site_editor_type_bc() #2 /home/httpd/vhosts/raetzer.org/diemedicas.de/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document::get_create_url() #3 /home/httpd/vhosts/raetzer.org/diemedicas.de/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): Elementor\Core\Common\Modules\Finder\Categories\Create in /home/httpd/vhosts/raetzer.org/diemedicas.de/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php on line 48

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    3 years, 9 months ago

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and try renaming the directory of elementor-pro plugin.

    If that does not resolve the issue, try disabling ALL pligins. Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

Viewing 1 replies (of 1 total)

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