Hi @marcoclini,
Thank you for reaching out to us for assistance. We’d be happy to help resolve the problems you are experiencing with the update. Could you send us a support request here, and include the System Info from the plugin and a description of the problems you are experiencing? You can find the System Info here:
–WordPress Dashboard – YouTube Feed – click on the “Help” button in the upper right corner of the page. This takes you to our Support page.
-Scroll down to the System Info section on the Support page.
-Click the Copy button on the right-hand side of the System Info title.
-Paste the ‘System Info’ into your reply.
Best regards,
Louis
I have sent two support request also with System info directly from plugin support page wordpress.
Regards
Marco Clini
Hi Marco,
Thanks for letting me know. I just found your request and have sent you a response there. If the steps I describe there don’t resolve this issue, please respond to that message and I’ll be happy to assist further on the support case.
Best regards,
Louis