• Resolved urbanred

    (@urbanred)


    Ok, as the admin of my website, this is a problem:
    ERROR: This user account is locked for security reasons. Please use Lost Password option to unlock it.

    I can’t get in to my dashboard or any of the things I need to do that go along with that. All I can say at this point is…

    HELP!

    Cheers,
    UR

Viewing 8 replies - 1 through 8 (of 8 total)
  • Anonymous User

    (@anonymized-3085)

    is this a WordPress.com account?

    Thread Starter urbanred

    (@urbanred)

    No, it is not.

    Anonymous User

    (@anonymized-3085)

    Does the lost password link send you a new password?

    Thread Starter urbanred

    (@urbanred)

    The lost password link sends me to the page needed to change the password, but the new password doesn’t work either. I think it’s probably the login/password system that’s the issue, but it came out of the blue. There weren’t any updates between the last time I had posted to my blog and Sunday when I tried to get on to add some photos.

    I’m not an expert on this stuff at all, but I am fairly industrious and not afraid to try things when needed. If there’s some sort of a workaround that you or anyone else can come up with, I’m willing to have at it.

    Cheers,
    UR

    Thread Starter urbanred

    (@urbanred)

    Let me add a bit to this. I’ve got both Theme-My-Login and User-Locker installed. I can access the server via ftp. If there is a way to figure out which of these apps is doing this or a way to disable one or both, I’m game to try. If there’s another possible cause to this problem, I’m open to suggestions.

    Id start with that user-locker maybe? sounds ominous! :/

    use ftp, or a file manager if your host offers one, navigate to

    wordpress directory->wp-content->plugins and delete the offending plugin

    Thread Starter urbanred

    (@urbanred)

    Alright, I’ll give it a go. Dun, dun, duuuuunnn.

    Thread Starter urbanred

    (@urbanred)

    That did it! Thanks for the help.

    Cheers,
    UR

Viewing 8 replies - 1 through 8 (of 8 total)

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