Something Went Wrong While Saving Your For,m

  • Resolved photosynthesist

    (@cjhenrichs)


    3 years, 10 months ago

    I cannot save changes to forms. “Something went wrong while saving your form”. This happens on new and old form.

    I have a simple contact form that I can successfully update. I tried adding a Select field to it and then it would no longer let me update.

    VM1157:1          POST http://ecngx318.inmotionhosting.com/~visua141/wp-admin/admin-ajax.php 406 (Not Acceptable)
(anonymous) @ VM1157:1
(anonymous) @ form-scripts.js?ver=1.17.2:1
e.exports @ form-scripts.js?ver=1.17.2:1
e.exports @ form-scripts.js?ver=1.17.2:25
Promise.then (async)
r.request @ form-scripts.js?ver=1.17.2:25
r.<computed> @ form-scripts.js?ver=1.17.2:25
(anonymous) @ form-scripts.js?ver=1.17.2:1
value @ form-scripts.js?ver=1.17.2:25
(anonymous) @ form-scripts.js?ver=1.17.2:25
setTimeout (async)
value @ form-scripts.js?ver=1.17.2:25
value @ form-scripts.js?ver=1.17.2:25
ha @ react-dom.min.js?ver=17.0.1:9
B @ react-dom.min.js?ver=17.0.1:9
(anonymous) @ react-dom.min.js?ver=17.0.1:9
He @ react-dom.min.js?ver=17.0.1:9
je @ react-dom.min.js?ver=17.0.1:9
(anonymous) @ react-dom.min.js?ver=17.0.1:9
sa @ react-dom.min.js?ver=17.0.1:9
(anonymous) @ react-dom.min.js?ver=17.0.1:9
Xe @ react-dom.min.js?ver=17.0.1:9
ge @ react-dom.min.js?ver=17.0.1:9
me @ react-dom.min.js?ver=17.0.1:9
unstable_runWithPriority @ react.min.js?ver=17.0.1:9
xn @ react-dom.min.js?ver=17.0.1:9
ua @ react-dom.min.js?ver=17.0.1:9
pe @ react-dom.min.js?ver=17.0.1:9
form-scripts.js?ver=1.17.2:25 Error: Request failed with status code 406
    at e.exports (form-scripts.js?ver=1.17.2:1:139259)
    at e.exports (form-scripts.js?ver=1.17.2:25:1218)
    at d.<computed> (form-scripts.js?ver=1.17.2:1:138273)

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    3 years, 10 months ago

    Hi @cjhenrichs,

    I hope you are doing good today.

    I am afraid it looks more to be a conflict issue. Can you please try a complete conflict test to identify what might be causing the issue?

    The following flowchart can help with a better understanding of the test process: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    If this is a live website with traffic, please create a staging website to perform the conflict test. A staging website is a copy of your live site in a new directory on the same server with a separate database.

    Please let us know the results to help you further.

    Kind Regards,
    Nebu John

    Thread Starter photosynthesist

    (@cjhenrichs)

    3 years, 10 months ago

    After deactivating plugins and changing themes, I’ve narrowed the issue down to a form with a Select field. I can update a form with any other type of field but when I try to add a Select field and update, I get the “Something went wrong while saving your form. Please try again.”

    I’ve experienced this with a newly created form as well as older forms with a Select field.

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    3 years, 10 months ago

    Hi @cjhenrichs

    If the issue is still happening with default theme and all other plugins disabled and it can be narrowed down to specific field type (“select” in this case) then we should focus on this line of the error mostly:

    POST http://ecngx318.inmotionhosting.com/~visua141/wp-admin/admin-ajax.php 406 (Not Acceptable)

    It means that there was and AJAX request made to the server by the site but server rejected it and instead returned 406 status code. 406 means that server does not accept specific content. Simply speaking – it doesn’t allow it.

    That may be some firewall rule that’s a bit “oversensitive” or a matter of resources.

    Is there any firewall on server that you are using and if yes, is there any log that possibly point to these requests? If yes, see if there’s an option to add such requests to exceptions or maybe add requests from your site’s IP to allow list. Sometimes it can be an option to allow certain “rule” – this all depends on firewall implementation.

    If you see that there is such kind of firewall (you may also look for option called “mod_security” or similar in cPanel) but you cannot see any way to add exception, please get in touch with your host support and ask them to check it and see if they can allow it.

    If this is not the case or it still doesn’t help, let us know, please.

    Kind regards,
    Adam

    Thread Starter photosynthesist

    (@cjhenrichs)

    3 years, 10 months ago

    I’ve passed the information on to InMotion hosting. Thanks!

    Plugin Support Jair – WPMU DEV Support

    (@wpmudevsupport15)

    3 years, 10 months ago

    Hi @cjhenrichs,

    I hope you are doing well today!

    Please keep us informed accordingly in case that does not resolve the issue.

    Kind regards,
    Zafer

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    3 years, 10 months ago

    Hello @cjhenrichs ,

    We haven’t heard from you for several days now, so it looks like you don’t have any more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 6 replies - 1 through 6 (of 6 total)

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