2-factor does not allow Editors to enroll

  • Resolved akfisher

    (@akfisher)


    3 years, 8 months ago

    Hi,

    We are setting up 2 factor for all users. Our Editors role users require 2 factor but the “Login Security” menu is not showing up on their WP menu, and when they click the button to add 2 factor, they get an alert that they don’t have permissions.

    Help?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfpeter

    (@wfpeter)

    3 years, 8 months ago

    Hi @akfisher, thanks for reaching out to us!

    Would it be possible to see how your Wordfence > Login Security > Settings page is configured for Users, Roles and Grace Period? You can grab a screenshot and share it using a service like Snipboard, remembering to obscure any specifics if you haven’t cropped it out already.

    Thanks,

    Peter.

    Thread Starter akfisher

    (@akfisher)

    3 years, 8 months ago

    Hi,

    Thanks for the response.

    Here you go:
    https://snipboard.io/XaVOAv.jpg

    I doubled grace period as they could not enroll.

    I was able to enroll as admin, no problem.

    Alex.

    Thread Starter akfisher

    (@akfisher)

    3 years, 8 months ago

    Hi, I am looking for an answer to this… THANKS!

    Plugin Support wfpeter

    (@wfpeter)

    3 years, 8 months ago

    Hi @akfisher,

    When you say the users click the button to add 2FA, which gives them the permission error message, is this on /wp-admin/profile.php? Near the bottom the button should be “Activate 2FA”, so I assume it’s that.

    In my tests on a “vanilla” site running Wordfence, I set the same grace period, for the same user level (Editor) – which has never been enabled before. Upon logging in, I can see the button on the profile page, the Login Security link in the left-hand bar and am presented with the QR code for adding 2FA without issue.

    Are you running WooCommerce or any other kind of user role administration plugin over the top of WordPress that might be giving Editors a different set of permissions to their defaults?

    Thanks again,

    Peter.

Viewing 4 replies - 1 through 4 (of 4 total)

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