Deleting an order issues automatic refund in Stripe

  • Resolved vrmannen

    (@vrmannen)


    3 years, 8 months ago

    Hi!
    Whenever I delete an order in WooCommerce an automatic refund is issued in Stripe. I would really like to stop this connection and rather create the refunds on the stripe website.

    Any ideas on how to solve this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Roxy

    (@roxannestoltz)

    3 years, 8 months ago

    Hi @vrmannen ,

    Thanks for reaching out!

    I understand that whenever an order is deleted, an automatic refund is issued in Stripe however, you would prefer to manually issue the refund through Stripe, is this correct?

    In order to get a better understanding of your site setup, could you please share a copy of your site’s System Status, which you can find via WooCommerce > Status. Select Get system report and then Copy for support.

    Thanks!

    Thread Starter vrmannen

    (@vrmannen)

    3 years, 8 months ago

    Thank you for wanting to help, Roxanne! =)
    Sure, here it is!

    
### WordPress Environment ###

WordPress address (URL): https://upplevelsemuseet.se
Site address (URL): https://upplevelsemuseet.se
WC Version: 5.8.1
REST API Version: ✔ 5.8.1
WC Blocks Version: ✔ 5.9.1
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Cart: #2717 - /varukorg/
Checkout: #2718 - /kassan/
My account: #2719 - /mitt-konto/
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Name: Activity
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Author URL: http://themeforest.net/user/themeenergy
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

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### Action Scheduler ###

Complete: 672
Oldest: 2022-06-17 10:04:29 +0200
Newest: 2022-07-18 09:21:26 +0200

Pending: 6
Oldest: 2022-07-18 17:44:28 +0200
Newest: 2022-07-22 18:49:27 +0200

### Status report information ###

Generated at: 2022-07-18 09:27:52 +02:00
    Roxy

    (@roxannestoltz)

    3 years, 8 months ago

    Hi @vrmannen ,

    Thanks for providing the Status report!

    Payment Plugins for Stripe WooCommerce: by Payment Plugins

    I am able to see that the plugin you are currently using for processing Stripe payments is Payment Plugins for Stripe WooCommerce: by Payment Plugins.

    Kindly note that this specific forum is dedicated to WooCommerce core support and you would need to reach out to the developers of that specific plugin for further help with this issue.

    You can find their dedicated support forums below:

    https://wordpress.org/support/plugin/woo-stripe-payment/

    Hope this helps 🙂

    Thread Starter vrmannen

    (@vrmannen)

    3 years, 8 months ago

    Thank you a lot, Roxanne! I’ll move over there.

    Roxy

    (@roxannestoltz)

    3 years, 8 months ago

    Hi @vrmannen ,

    You are most welcome 🙂

    Since further support is required from the developers of Payment Plugins for Stripe WooCommerce, feel free to mark this topic as resolved in the sidebar.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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