• Resolved salmanlogs

    (@salmanlogs)


    I’m using custom image as a thumbnail for videos but the image resolution is too low it looks bad. How to use the original resolution of the image.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author totalsoft

    (@totalsoft)

    Hello, dear salmanlogs.

    Thank you for contacting us!

    Thanks for using our plugin. Our team is always happy to help you.

    We apologize for the late response – weekends are non-working days.

    First of all, we are sorry for the inconvenience this may cause you.

    please can you tell us which video you are using and can you give a link to the video?

    Or do you add the video yourself?

    Have a good day!

    Thread Starter salmanlogs

    (@salmanlogs)

    Thank you for responding,

    The problem is not with the video, the problem is with the thumbnail
    When I use custom image for thumbnail it uses very small resolution image for the thumbnail I want to use full resolution image.

    Plugin Author totalsoft

    (@totalsoft)

    Dear salmanlogs.

    Can you please provide a link where I can see the problem?

    Thank You.

    Thread Starter salmanlogs

    (@salmanlogs)

    Below is the link containing the added gallery
    Just below the gallery is the same images with higher resolution the I want the plugin to display

    https://roghani.khantradingcompanyintl.com/#gallery

    Plugin Author totalsoft

    (@totalsoft)

    Dear salmanlogs.

    It’s not a problem. Please follow the instructions and you can fix everything.

    When you add an image. There is a “Size” on the bottom. Here WordPress offers you different image sizes. You can change it however you want. You can see it in the screenshot too.

    Have a good day!

    Thread Starter salmanlogs

    (@salmanlogs)

    Thank you this means alot

    Plugin Author totalsoft

    (@totalsoft)

    Dear salmanlogs.

    Thanks for using our plugin. Our team is always happy to help you.

    Our Customer satisfaction is a priority and we do our best to make your experience even better.

    Thank You.

Viewing 7 replies - 1 through 7 (of 7 total)

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