Customer Account Not Created Automatically

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  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    3 years, 9 months ago

    Hello @rbarron!

    Thanks for the reply!

    When a customer completes a purchase the user is not created and they do not receive an email to set their PW.

    Could you please check while having only the WooCommerce plugin enabled and using a default theme like Storefront, and see if the problem persists?

    This is to check if any third-party products are interfering with your setup.

    More on that here: https://woocommerce.com/document/how-to-test-for-conflicts/

    Additionally, please look for any fatal errors under WooCommerce→Status→Logs and share them with us if there are any.

    We will look forward to your update!

    Thread Starter rbarron

    (@rbarron)

    3 years, 9 months ago

    Joseph,

    Thank you for the prompt reply. The issue was with the way I was testing, getting the emails when I use a new address for the customer.

Viewing 2 replies - 1 through 2 (of 2 total)

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