Reply-To address has changed

  • Resolved golightlygl

    (@golightlygl)


    3 years, 10 months ago

    I am using SENDINBLUE as my sender through WP MAIL SMTP for contact forms created by WPFORMS LITE on my website.

    At some time between 4pm and 8pm UTC on July 1st, we strated experiencing a change in the way the emails were sent.

    In the settings I have the REPLY-TO address set to a field from the form (form filler’s email address). I have a forecd FROM address set to no-reply@xxxxx.com

    However, where messages used to be deleivered with the correct REPLY-TO address, at the point where things changed, they are not. You can see below extracts from before and after headers showing the change.

    Date: Fri, 01 Jul 2022 14:54:02 +0000
    Subject: Webmessage Contact us
    Message-Id: <25d740f8-7196-406a-9eef-0f1314e1f40e@smtp-relay.sendinblue.com>
    Origin-messageId: <202207011654.60971952730@smtp-relay.mailin.fr>
    Content-Type: text/html; charset=utf-8
    Cc: <<correct addreess>@gmail.com
    Reply-To: <<correct addreess>@gmail.com

    changes to

    Date: Fri, 01 Jul 2022 19:26:54 +0000
    Subject: Webmessage Contact us
    Message-Id: <ff110b60-16ad-4457-ad8d-8f4cb3106c9f@smtp-relay.sendinblue.com>
    Origin-messageId: <202207012126.70201075442@smtp-relay.mailin.fr>
    Content-Type: text/html; charset=utf-8
    Cc: <<correct-address>>@gmail.com
    Reply-To: no-reply@xxxxxxx.com

    Any idea what’s going on and how to correct?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Nik Sebastian

    (@niksebastian)

    3 years, 10 months ago

    Hi @golightlygl,

    Sorry about the confusion and trouble you are facing here! When you get the chance, could you please share the screenshot of the Notification Settings or let us know the email address or the smart tag set under the “Reply-to” field?

    In case it helps, here is a guide to set up notification.

    Thanks, and please let me know 🙂

    Thread Starter golightlygl

    (@golightlygl)

    3 years, 10 months ago

    Thanks for the reply. There doesn’t seem to be a way to attach a file (screenshot) here, but please not that nothing has been changed in the setup that was working fine and yet the processing of the mails has changed. This happened at a fixed point in time when suddenly the reply-to address started presenting incorrectly as the from email address.

    If I can send details to you by PM please let me know how, as i would rather not publish our email address in a public forum. The field tags however are as follows:

    Send to: {field_id=”1″}
    From name: {field_id=”0″}
    From name: (Force From name set in Settings)
    From email: no-reply@xxxxx.com
    Reply-To email: {field_id=”1″}

    (and yes it is puposeful that the send-to and reply-to are the same). However, since that set point in time, the reply-to email address in the header is becoming set as the from email address

    Thread Starter golightlygl

    (@golightlygl)

    3 years, 10 months ago

    I’m not sure if the plugin was updated recently. I’m not sure when I ipdated to version 3.5.0 – it could have been straight from 3.4.0 to 3.5.1.

    Isd it worht reverting to 3.4.0 to see if the problem gets solved (and if so, how do I do that?)

    Nik Sebastian

    (@niksebastian)

    3 years, 9 months ago

    Hi @golightlygl – Sorry about the delay here in response here!

    I am rechecking the Reply-to email feature with the team and will get back to you soon.

    Nik Sebastian

    (@niksebastian)

    3 years, 9 months ago

    Hi @golightlygl,

    We ran a test using Sendinblue mailer (screenshot). However, we could not reproduce the issue (screenshot).

    Basically, we can set a reply-to email dynamically through WPForms form notifications. Tested with the latest version of the WP Mail SMTP plugin without any issues.

    Perhaps looks like your issue could be related to a new plugin that you may have installed on your site (plugin conflict) or any custom code.

    Hope this helps to narrow down the issue here.

    Nik Sebastian

    (@niksebastian)

    3 years, 9 months ago

    Hi @golightlygl,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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