Saving not possible

  • Resolved pfex70

    (@pfex70)


    3 years, 8 months ago

    `Saving not possible.
    The customer cannot save the newsletter and receives the message “This email could not be loaded. Please delete the browser cache and reload the page. If the problem persists, duplicate the email and try again”.

    We have cleared the browser cache and tried other browsers without success.
    When editing the content, this is also suddenly blocked.
    We cannot reproduce this problem that the customer has.
    Do you have any idea how we could proceed?
    Thank you for taking the time to answer our question.

    Best Regards René

    PHP version: 7.4.30
    MailPoet Free version: 3.91.0
    MailPoet Premium version: N/A
    MailPoet Premium/MSS key:
    WordPress version: 5.9.3
    Database version: 8.0.27
    Web server: Apache
    Server OS: Linux www114 5.15.48-gentoo-dist #1 SMP Thu Jun 16 15:21:00 -00 2022 x86_64
    WP_MEMORY_LIMIT: 64M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    PHP max_execution_time: 0
    PHP memory_limit: 256M
    PHP upload_max_filesize: 120M
    PHP post_max_size: 124M
    WordPress language: de_DE
    Multisite environment?: No

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Elvira K.

    (@treibalen)

    3 years, 8 months ago

    Hi there @pfex70,

    Thanks for reaching out!

    Can you please check the following steps in order to resolve the issue?

    https://kb.mailpoet.com/article/378-how-to-fix-the-the-email-could-not-be-saved-please-clear-browser-cache-and-reload-the-page-error

    Let me know how it goes!

    Thread Starter pfex70

    (@pfex70)

    3 years, 8 months ago

    Hello Thank you

    this is wrot it the Post abouve.

    We have cleared the browser cache and tried other browsers without success.
    When editing the content, this is also suddenly blocked.
    We cannot reproduce this problem that the customer has.
    Do you have any idea how we could proceed?

    This not help

    Alos this i have see not working:
    https://kb.mailpoet.com/article/378-how-to-fix-the-the-email-could-not-be-saved-please-clear-browser-cache-and-reload-the-page-error

    Check if your site has enough disk space on the server.
    Check if your admin user has proper write permissions.
    Check if you have any security plugins. Disable them and check if the issue persists.
    Check with your host if they have a firewall set up that would cause the error.

    Thank you for a feedback

    Thread Starter pfex70

    (@pfex70)

    3 years, 8 months ago

    Hello Sorry for Try again to get a Aswer to this.
    We only have this problem by som Computers, and i hope maby you can GIVE A TIP?

    Hello Thank you

    this is wrot it the Post abouve.

    We have cleared the browser cache and tried other browsers without success.
    When editing the content, this is also suddenly blocked.
    We cannot reproduce this problem that the customer has.
    Do you have any idea how we could proceed?

    This not help

    Alos this i have see not working:
    https://kb.mailpoet.com/article/378-how-to-fix-the-the-email-could-not-be-saved-please-clear-browser-cache-and-reload-the-page-error

    Check if your site has enough disk space on the server.
    Check if your admin user has proper write permissions.
    Check if you have any security plugins. Disable them and check if the issue persists.
    Check with your host if they have a firewall set up that would cause the error.

    Thank you for a feedback and Taking Time for me

    Plugin Author Bruna a11n

    (@bruberries)

    3 years, 8 months ago

    Hi @pfex70,

    This looks like a plugin or theme conflict. Can you switch your theme to a default one (Twenty Twenty) and disable all your plugins and see if MailPoet works?

    If it does work, enable your theme and all your other plugins one after the other until MailPoet breaks again. You’ll be able to tell us what’s at fault.

    You can refer to this article: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

    Let us know how that goes!

    Thread Starter pfex70

    (@pfex70)

    3 years, 8 months ago

    Hello Thank you very much.

    I have Try this for houers form diffrent Computers and Network.

    I have made this waht you told me:

    I installed the Health Check & Troubleshooting plugin and deactivated plguins and changed the template.

    The Problem is stil ther:

    See this print screen:
    https://astro-systemix.ch/error-images/plugin-off.png
    and
    https://astro-systemix.ch/error-images/template-twenty-one-active.png

    Pleas i have Use diffrent Browser etc., i have delete Cache and alll the Stoff you told me in the last E-Mails, i have no progress.

    Thank you for your answer

    Plugin Author Bruna a11n

    (@bruberries)

    3 years, 8 months ago

    Hi @pfex70,

    Thank you for following my suggestions.

    Have you tried to duplicate this email and check if you can save it?

    If it doesn’t work, I suspect there’s something in the content of this email that is preventing it from being rendered and saved. It could be a corrupted file, invalid characters, or even your host blocking SQL injections, for example.

    You should contact your host and ask them if there’s any setting to block SQL injections that could be disabled so you can test if it solves the issue.

    Elvira K.

    (@treibalen)

    3 years, 7 months ago

    Hi there @pfex70,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter pfex70

    (@pfex70)

    3 years, 7 months ago

    Hello Elvira

    Sorry I really thought I wrote back.
    Please excuse me.

    I would like to thank you for the great support!
    Maybe this will help you one day.

    The problem was really crazy. I finally found a combination with which I could create the sensor myself. Laptrop via WLAN worked. Even laptop via mobile (iphone) was blocked.
    Finally, a script from the server firewall (Hsoting) was blocked.

    But I still can’t explain what the difference is between WLAN and mobile (my laptop).

    I would like to thank you for your great support.

    Once again apologies for the missing answer

    Many greetings

    René

    Elvira K.

    (@treibalen)

    3 years, 7 months ago

    Hi there @pfex70,

    Thanks for taking the time to share the solution you found.

    It could be an issue with your firewall configuration and I’m glad that you figured out the working configuration.

    Let us know if you need any further help!

Viewing 9 replies - 1 through 9 (of 9 total)

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