Dear @angelos7577,
We are sorry to hear that you are facing issues.
In order to investigate the issue, we will need the following information:
1. The System Information file which can be retrieved from here:
How to Retrieve the “System Information” File
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme
2. Screenshots from the popup Events and Display Rules sections
Meanwhile, we would advise you to purge your website cache using caching plugins.
Also, please clear your website cache or use incognito mode.
Regards,
Popup Builder Team
https://we.tl/t-RgSgsLAc6q
https://we.tl/t-12iVQgdLLs
I already have cache plugin (super cache_)
Lady load is deactivated (using smush).
Have used incognito mode.
Thank you.
Dear @angelos7577,
Thank you for the provided details.
Please note that during our recent update we configured our symbols encoding, which had an impact on your popup. Upon checking we noticed that you used Greek letters/symbols.
We would kindly ask you to rename your popup image from Greek symbols to Latin symbols.
Afterward, please purge your website cache and check.
Regards,
Popup Builder Team
Problem solved. Thank you!
Dear @angelos7577,
We are happy to hear that the problem is solved.
Regards,
Popup Builder Team
