Email notification not being sent out.

Hi @widevisionasiapteltd

Thank you for reaching out!

If the issue is only happening when an order is placed through the Omise WooCommerce plugin, then you are best to reach out to the support of this plugin, and they can help you with this issue.

You can reach them here: https://wordpress.org/support/plugin/omise/

Thank you!

Hi @widevisionasiapteltd

Thanks for the update.

If the issue is specifically with the emails sent out when a purchase has been paid for through the Omise plugin, then you can get best support from the plugin’s team, as they may help you set the best settings for their plugin.

Kindly note that this particular forum is for questions that are directly related to the features and functionality of the WooCommerce plugin. While we’re experts on our own products, third-party plugins are best supported by their own developers.

However, if you are observing a similar (or some other) problem even when the Omise plugin is not in use and you suspect that the issue could be related to WooCommerce itself, then kindly share with us the following for further assistance:

1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2. Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

   Hoping for a quick resolution.

   Thanks