email problem

  • Resolved maddendarwich

    (@maddendarwich)


    3 years, 10 months ago

    i have setup my woocommerce store & added the “Follow-up emails” that makes my website send emails to clients who (register, order etc…) the problem is that its sending the emails to the clients from our email but at the top part of the email message that the clients receive it says R & J Driving school instead of R & J Driving school

    any idea how can we fix that? below is an example for a reset password email:

    Password Reset Request for R & J Driving School

    while its suppose to be:

    Password Reset Request for R & J Driving School

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Margaret S. woo-hc

    (@margaretwporg)

    3 years, 10 months ago

    Hi @maddendarwich

    Pardon me, but I fail to find a difference between the two versions.

    at the top part of the email message that the clients receive it says R & J Driving school instead of R & J Driving school

    Password Reset Request for R & J Driving School
    while its suppose to be:
    Password Reset Request for R & J Driving School

    Could you please point out if I’m missing something obvious?

    We have a detailed guide on troubleshooting WooCommerce email issues here: https://docs.woocommerce.com/document/email-faq/

    Thread Starter maddendarwich

    (@maddendarwich)

    3 years, 10 months ago

    omg, thank you so much for replying, i just found out that whenever i write here the word mistake that is happening after i submitted the message here it changed to normal! (just here) okay i will put spaces between the letters so you can get what I am saying

    its suppose to be R & J Driving School

    its coming R & a m p ; J Driving school

    there is an extra word between & J which is a m p ; (without spaces) how can we remove that?

    I hope you get it now, thank you again for replying! and will be waiting a solution please

    Margaret S. woo-hc

    (@margaretwporg)

    3 years, 10 months ago

    Hi @maddendarwich

    Thank for the update. I understand there is an unwanted space/word in between.

    If you could please share a screenshot that shows the problem, that would be really helpful. We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Thanks

    Thread Starter maddendarwich

    (@maddendarwich)

    3 years, 10 months ago

    Hello Margaret thank you for replying,

    here is the link of the screenshot https://snipboard.io/90YF6Q.jpg

    MayKato

    (@maykato)

    3 years, 10 months ago

    Hello,

    Thank you for sharing the screenshot. Can you please go to WooCommerce > Settings > Emails > Reset password, and check if there is custom text in the Subject field?

    Link to image: https://snipboard.io/GkB2ep.jpg

    If the issue persists, I’d recommend running a conflict test next to determine if the issue is coming from a theme/plugin conflict. You can find a detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Margaret S. woo-hc

    (@margaretwporg)

    3 years, 10 months ago

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful.

    If you have any other questions, please feel free to open a new topic.

Viewing 6 replies - 1 through 6 (of 6 total)

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