Complianz: banner does not appear

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    4 years, 3 months ago

    Hi @tfcgomy,

    At first glance, it looks like the website does not set any cookies that require consent. I expect that to be the reason why the Cookie Banner does not appear, as Complianz has likely determined that your site does not require one.

    Could you navigate to Complianz > Dashboard to verify if there is a notice stating “your site requires a Cookie Banner, which has been enabled”, like in the below screenshot?

    Kind regards,
    Jarno

    • This reply was modified 4 years, 3 months ago by jarnovos.
    Thread Starter tfcgomy

    (@tfcgomy)

    4 years, 3 months ago

    Thank you for the very fast answer!

    I think you are right, but I want to be sure to get no problems… (at the beginning 2022 in Germany the cookie rules became more serious).

    Yes, there is the notice:
    https://abload.de/img/complianzt9kux.jpg

    Best regards

    Petra

    Plugin Author Aert

    (@aahulsebos)

    4 years, 3 months ago

    Hi @tfcgomy,

    I assume this is a custom theme. This is my best guess; For plugins to work correctly, including Complianz, you will need to add so-called actions hooks to the header.php and footer.php file.

    For the header.php you should have <?php wp_head();?> just before </head> and for footer.php you should have <?php wp_footer();?> just before the </body> tag.

    Hope this helps, regards Aert

    Thread Starter tfcgomy

    (@tfcgomy)

    4 years, 3 months ago

    Dear Aert,

    I think you’re right, it is a custom theme. Unfortunately not working very well 🙂

    I tried my best, but in the header.php the action hook was yet in, and a footer.php I could not find…

    Best regards

    Petra

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    4 years, 3 months ago

    If it works with a default wp theme, the issue will indeed be in the custom theme, which can be solved by adding those hooks Aert mentioned. You can ask your web developer to put the hooks in the right place.

    Thread Starter tfcgomy

    (@tfcgomy)

    4 years, 3 months ago

    Thank you very much!

    Best regards

    Petra

Viewing 6 replies - 1 through 6 (of 6 total)

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