Hello @deshmukh45!
Thanks for reaching out!
I noticed that stripe is receiving orders and it’s showing payment pending after 2 days the payment will get a confirmation in the strip but in the wocommerce it will still show payment pending, it’s not chag]ng to completed.
Could you please check if the webhook secret field is correctly added on your site?
You can check if your stripe settings are correctly handled from here: https://woocommerce.com/document/stripe/#webhooks
If your Stripe settings are correctly configured, please make sure to run a theme/plugin conflict test based on the guide here: https://woocommerce.com/document/how-to-test-for-conflicts/
If the above remedies don’t resolve the issue, please enable Debug Logging for the Stripe plugin from your Stripe Payments ‘Settings’ and share it with us by copying it from WooCommerce → Status → Logs.
Hope this helps! Let us know how it turns out!
Hi @deshmukh45
To get a better idea about your site’s setup please provide the following:
— Share a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Cheers.
Hello,
Thanks for sending the system status report.
LearnPress – Stripe Payment: by ThimPress – 3.1.1
Upon checking the logs, it looks like the error is being caused by the Learn Press Stripe add-on.
We do not support third-party add-ons in this forum, I recommend reaching out to their support page:
https://thimpress.com/help/
If you have any questions after that, please feel free to let us know.
Best.
Thank you for your help.
I’ll check with them, if any I”ll get back to you.
Hi,
I’ll check with them, if any I”ll get back to you.
Sure. That sounds like a good plan.
Keep us informed.
Hai, after your feedback I removed the learnpress strip plugin and did the 1$ demo using a credit card, and it still shows the process, it not changing to complete.
Could you please help me?
Thanks for getting back, @deshmukh45!
We appreciate that you’ve tried the suggestions above, even though the issue has still persisted.
From here, we’d like to take a closer look at the issue, and we’d appreciate it if you created a ticket with us to facilitate this.
Please contact us at WooCommerce.com > My Account > Support. Select Stripe as the product that you need assistance with.
**Note:** You may need to login to your WooCommerce account, or create a new account before you can access that page.
In your ticket, please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Thanks.
I’m having issues with woocommerce.com
where I purchase the stripe and it’s not showing in my subscription and I’m not able to connect woocmmerce.com to my website.
I’m using the same account to purchase and added the same account on the website.
Error from “after stripe bought > add to site > website name> error)
https://ibb.co/NrZ8TKM
It shows enable corn, I enabled it
https://ibb.co/XSx7Vcf
Stripe is not showing in My woocommerce.com subscription.
https://ibb.co/0Z2h1QF
Hello,
Sorry to hear about this. As mentioned previously by Abwaita please create a ticket at:
WooCommerce.com > My Account > Support. This is in order to provide you better assistance.
Be sure to include the link to this thread in your response.
Best.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Thanks.
