Hi @rddigital
Thumbnail has img url
What is the extension of the image you are loading for the thumbnail – .jpg, .png, etc?
And of what size is the image file?
Is it possible to share a URL?
We’ll look forward to your response and will be happy to assist further.
Hi image is a jpg (tried with different images). After some tests i have differents situations:
on some websites (from backend) thumb has correct url but image is not uploaded into wp folder so img url get a 404. I used these websites just to test situation because they have different themes (perhaps i miss something?)
on other website (with wc-vendors) image is loaded from backend but not on the frontend (by wc-vendors form). I need this site works (my problems started fromt this website, then i tried on others)
thanks
Hi @rddigital,
As you are getting different results with different setups, this may be a conflict with a theme or a plugin. The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Check if the thumbnails are loading
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.
You can find a more detailed explanation on how to do a conflict test here.
Let us know how it goes.
Best,
We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.
