Users Cannot Submit Forms | WordPress.org

Resolved bdwordpress
(@bdwordpress)

3 years, 11 months ago

Our contact forms seem to have stopped working overnight! Internal testing shows no server issues and it appears all form submissions are being treated as spam and therefore not allowed to be sent to the server with reCAPTCHA v3 active.

Any help would be massively appreciated. Thank you

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author Takayuki Miyoshi
(@takayukister)

3 years, 11 months ago

In which form on the page do you have the issue?

Thread Starter bdwordpress
(@bdwordpress)

3 years, 11 months ago

Thanks for reaching out Takayuki. The problem is with both contact forms on the specified page, but is also an issue across all forms on the website. Other links can be found below:

https://www.brokerdirect.co.uk/index.php/stationery/
https://www.brokerdirect.co.uk/index.php/products/personal-lines/breakdown-2/breakdown-register/

Thank you

Plugin Author Takayuki Miyoshi
(@takayukister)

3 years, 11 months ago

The forms seem to be working. Why do you think “all form submissions are being treated as spam”? Do you get any error message?

Thread Starter bdwordpress
(@bdwordpress)

3 years, 11 months ago

Hi Takayuki, thanks for the fast response. Problem has been resolved internally, but was not notified before I sent the forum message!

Thank you for your time.

Viewing 4 replies - 1 through 4 (of 4 total)

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4 replies
2 participants
Last reply from: bdwordpress
Last activity: 3 years, 11 months ago
Status: resolved