page not found | WordPress.org

Resolved ruthbri
(@ruthbri)

3 years, 11 months ago

Hello, I have a problem that is that when I want to change the configuration in the email tab and I click save changes, it says “page not found” and it does not save the changes.
I have already deactivated all the plugins and it keeps giving me the same error, can anyone help me? I need help, urgently!

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Aswin Giri
(@aswingiri)

3 years, 11 months ago

Hello @ruthbri

Can you please deactivate and re-activate ultimate member plugin and see if that solves the issue.

Plugin Support Ultimate Member Support
(@ultimatemembersupport)

3 years, 11 months ago

Hey there!

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

Regards,

Thread Starter ruthbri
(@ruthbri)

3 years, 11 months ago

No nothing… I already tried deactivating and activating ultimate member and also all the plugins and leaving only ultimate member and it’s still the same…

missveronica
(@missveronicatv)

3 years, 11 months ago

@ruthbri

Do you have any security plugin installed or web hosting security like “Mod Security”?

This issue can also be because of insufficient directory access permissions.
This means that UM can’t read/write/save email template to your themes folder.
Can you try to use a child-theme and see if it helps.

https://docs.ultimatemember.com/article/1335-email-templates

https://wordpress.org/plugins/child-theme-configurator/

Thread Starter ruthbri
(@ruthbri)

3 years, 11 months ago

I am already using a child theme, but in my child theme I do not have a template folder. How do I generate them?
thanks for the assistance.

missveronica
(@missveronicatv)

3 years, 11 months ago

@ruthbri

This is the UM Documentation about email templates

https://docs.ultimatemember.com/article/1335-email-templates

Thread Starter ruthbri
(@ruthbri)

3 years, 11 months ago

Yes, I have already seen the documentation, but in the folder of my child theme I do not have any UM template files. I can generate them and add them? as I would do it?
missveronica
(@missveronicatv)

3 years, 11 months ago
@ruthbri

UM should save your edited email template files in this directory.
Maybe the file attributes are too low.

UM recommends 0774

I’m using 0755 at my site.
- This reply was modified 3 years, 11 months ago by missveronica.
- This reply was modified 3 years, 11 months ago by missveronica.
Plugin Support Ultimate Member Support
(@ultimatemembersupport)

3 years, 11 months ago

Hi @ruthbri,

…Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

Regards,

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘page not found’ is closed to new replies.

9 replies
4 participants
Last reply from: Ultimate Member Support
Last activity: 3 years, 11 months ago
Status: resolved