Payment Failed: Postal Code Invalid but customer still charged?

  • Resolved paranoia1999

    (@paranoia1999)


    4 years ago

    Hi,
    We had a failed payment today, the message said:
    “A payment of $200.00 failed. We couldn’t verify the postal code in the billing address. If the issue persists, suggest the customer to reach out to the card issuing bank.”

    We assume it was only a failed payment but the weird thing is the customer is charged and it was not reflected in our earnings. Stripe also says payment was declined.

Viewing 1 replies (of 1 total)
  • Plugin Support Ilia .a11n

    (@iliadio)

    4 years ago

    Hi there,

    Thank you for reaching out!

    In order to look into this, we’ll need to verify and view your WooCommerce Payments account.

    Could you please contact us at WooCommerce.com > My Account > Support? You may need to create an account before you can access that page.

    Please also make sure to include the following when creating the ticket:

    – A link to this forum thread.
    – Your System Status Report. You can get it by navigating to WP Admin > WooCommerce > Status. Once there, click on the “Get system report” button and then copy it by clicking on the “Copy for support” button.`
    – Screenshots of the affected order where we can also see the order notes.

    Looking forward to hearing from you!

Viewing 1 replies (of 1 total)

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