Freezing website when selecting Variable Subscription dropdown
-
Hi,
I have some Variable Subscription Products setup in WooCommerce that I’m displaying on the shop page. The dropdown for these subscriptions shows up alright, but when I choose an option the screen freezes.
Just using the dropdown menu to pick a subscription on the site will show the issue.
I switched off my plug-ins to see if they caused they issue, that doesn’t seem to be the case. I also contacted the support for the theme I am using, who couldn’t find a solution and told me to try here.
I hope somebody knows what’s going on.
The page I need help with: [log in to see the link]
Viewing 10 replies - 1 through 10 (of 10 total)
-
Hi @dbeev
It seems to be a malfunction on the JavaScript code.
Please switch to the default Storefront theme and let us know whether the error ceases or not.If the issue persists, please provide us the following:
System Status: You can find it via WooCommerce → Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Error Log: Share a copy of any fatal error logs:
* Go to WooCommerce → Status → Logs
* Look for a log from the drop-down labeledfatal-errors.log
* Click View
* Paste here in your response if any records are found`Best,
We haven’t heard back from you, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.
The errors do not seem to cease when I switch to Storefront. Also no fatal error is thrown.
I discovered that the variable subscription menu works as long as no image is set for the product. As soon as a product image is set, the pages freeze again.
System Status
### WordPress Environment ### WordPress address (URL): https://blmstr.com Site address (URL): https://blmstr.com WC Version: 7.0.0 REST API Version: ✔ 7.0.0 WC Blocks Version: ✔ 8.5.1 Action Scheduler Version: ✔ 3.5.2 Log Directory Writable: ✔ WP Version: 6.0.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 7.4.32 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 7.85.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.25-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.0.0 WC Database Prefix: wp_ Totale database grootte: 42.72MB Database gegevens grootte: 39.15MB Database index grootte: 3.57MB wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.30MB + Index: 0.27MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.20MB + Index: 0.14MB + Engine InnoDB wp_aioseo_cache: Data: 0.13MB + Index: 0.03MB + Engine InnoDB wp_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB wp_aioseo_posts: Data: 0.03MB + Index: 0.02MB + Engine InnoDB wp_buckaroo_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_templates: Data: 4.06MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_scheduled_tasks: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_settings: Data: 0.03MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 6.09MB + Index: 0.11MB + Engine InnoDB wp_postmeta: Data: 21.28MB + Index: 0.30MB + Engine InnoDB wp_posts: Data: 4.47MB + Index: 0.14MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_seraph_accel_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.09MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_buckaroo_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### amp_validated_url: 9 attachment: 95 country_restriction: 1 customize_changeset: 163 custom_css: 2 elementor-hf: 2 elementor_library: 1 jetpack_migration: 2 jp_img_sitemap: 3 jp_sitemap: 3 jp_sitemap_master: 3 jp_vid_sitemap: 3 mailpoet_page: 1 nav_menu_item: 42 page: 32 polylang_mo: 2 post: 8 product: 28 product_variation: 9 revision: 303 shop_order: 10 shop_subscription: 5 wpcode: 2 wpmm_theme: 3 wp_block: 3 wp_global_styles: 6 wp_template_part: 8 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (34) ### Polylang: door WP SYNTEX – 3.2.8 LayerSlider WP: door Kreatura Media – 6.9.2 Akismet Anti-Spam: door Automattic – 5.0.1 All in One SEO: door All in One SEO Team – 4.2.6.1 AMP: door AMP Project Contributors – 2.3.0 Bateaux Core: door Twisttheme – 1.2.6 Classic Editor: door WordPress Contributors – 1.6.2 CoBlocks: door GoDaddy – 2.24.4 Country Restrictions for WooCommerce: door Addify – 1.2.0 Crowdsignal Forms: door Automattic – 1.6.6 Envato Market: door Envato – 2.0.7 Facebook for WooCommerce: door Facebook – 2.6.27 WordPress.com Editing Toolkit: door Automattic – 3.46453 Google Listings and Ads: door WooCommerce – 2.2.0 Gutenberg: door Gutenberg Team – 14.3.1 WPCode - Insert Headers, Footers, and Code Snippets: door WPCode – 2.0.3 Jetpack: door Automattic – 11.5-a.9 Google Ads & Marketing by Kliken: door Kliken – 1.0.8 Layout Grid: door Automattic – 1.8.2 Loco Translate: door Tim Whitlock – 2.6.2 Mailchimp for WooCommerce: door Mailchimp – 2.7.5 MailPoet: door MailPoet – 3.101.0 Page Optimize: door Automattic – 0.5.2 Slider Revolution: door ThemePunch – 6.3.9 Use Any Font: door Dnesscarkey – 6.2.96 WooCommerce Speed Drain Repair - WP Fix It: door WP Fix It – 2.0 Woo Quick View: door Arshid – 1.1.0 WooCommerce Subscriptions Extras: door Moises Heberle – 1.0.23 WooCommerce Payments: door Automattic – 4.9.0 WooCommerce Shipping & Tax: door WooCommerce – 1.26.3 WooCommerce Subscriptions: door WooCommerce – 4.6.0 WooCommerce: door Automattic – 7.0.0 WP Date and Time Shortcode: door Denra.com aka SoftShop Ltd – 2.5.3 Smush: door WPMU DEV – 3.11.1 ### Inactive Plugins (0) ### ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Memcached ### Must Use Plugins (1) ### WP.com Site Helper: door – ### Settings ### API Enabled: – Force SSL: – Currency: SEK (kr) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Winkelbasis: #42 - /en/shop/ Winkelwagen: #43 - /en/winkelwagen/ Afrekenen: #44 - /en/afrekenen/ Mijn account: #45 - /en/mijn-account/ Algemene voorwaarden: ❌ Pagina niet ingesteld ### Theme ### Name: Bateaux Version: 1.2.6 Author URL: http://www.twisttheme.com Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt raden we het gebruik van een sub-thema aan. Zie: Hoe maak je een sub-thema WooCommerce Support: ✔ ### Templates ### Overrides: bateaux/woocommerce/archive-product.php bateaux/woocommerce/cart/mini-cart.php versie 3.7.0 is verouderd. De hoofdversie is 5.2.0 bateaux/woocommerce/checkout/form-checkout.php bateaux/woocommerce/content-product.php bateaux/woocommerce/content-single-product.php bateaux/woocommerce/global/wrapper-end.php bateaux/woocommerce/global/wrapper-start.php bateaux/woocommerce/loop/loop-end.php bateaux/woocommerce/loop/loop-start.php bateaux/woocommerce/loop/sale-flash.php bateaux/woocommerce/myaccount/form-login.php versie 4.1.0 is verouderd. De hoofdversie is 6.0.0 bateaux/woocommerce/myaccount/navigation.php bateaux/woocommerce/product-searchform.php bateaux/woocommerce/single-product/meta.php bateaux/woocommerce/single-product/product-image.php bateaux/woocommerce/single-product/related.php bateaux/woocommerce/single-product/tabs/description.php bateaux/woocommerce/single-product/tabs/tabs.php bateaux/woocommerce/single-product/up-sells.php bateaux/woocommerce/single-product.php bateaux/woocommerce/content-product_cat.php versie 2.6.1 is verouderd. De hoofdversie is 4.7.0 Outdated Templates: ❌ Leer hoe te updaten ### Abonnementen ### WCS_DEBUG: ✔ Nee Subscriptions Mode: ✔ Live Subscriptions Live URL: https://blmstr.com Subscription Statuses: wc-cancelled: 5 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Ja Cache Update Failures: ✔ 0 fout ### Winkel configureren ### Country / State: Nederland ### Abonnementen per betaalmethode ### other: wc-cancelled: 2 WooCommerce Payments: wc-cancelled: 3 ### Ondersteuning betaalmethode ### WooCommerce Payments: products refunds multiple_subscriptions subscription_cancellation subscription_payment_method_change_admin subscription_payment_method_change_customer subscription_payment_method_change subscription_reactivation subscription_suspension subscriptions subscription_amount_changes subscription_date_changes tokenization add_payment_method ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-10-25 23:32:52 +02:00 Options: ✔ Notes: 112 Onboarding: completed ### WooCommerce Payments ### Version: 4.9.0 Connected to WPCOM: Ja Blog ID: 193593530 Account ID: acct_1Jeghi2EF4KKmS2u ### Action Scheduler ### Complete: 746 Oldest: 2022-09-24 11:08:15 +0200 Newest: 2022-10-25 10:38:49 +0200 Failed: 3 Oldest: 2022-10-25 10:32:36 +0200 Newest: 2022-10-25 10:38:11 +0200 Pending: 5 Oldest: 2022-10-25 10:46:06 +0200 Newest: 2022-10-25 17:36:24 +0200 ### Status report information ### Generated at: 2022-10-25 10:46:21 +02:00Hello,
Sorry to hear about this.
Since some time has passed, can you provide a link to the product/subscription that is showing the issue.
Please share a copy of any fatal error log as well, it is found under WooCommerce > System Status > Logs (if available).
Thank you.
Of course,
The page with the problem I am currently facing can be found over here:
https://blmstr.com/product/test-not-an-actual-product/The most recent error thrown are below:
2022-11-03T15:00:52+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Product starts in 5 seconds :: obj_id 1105 2022-11-03T15:01:30+00:00 NOTICE product_submit.success :: updateStoreProduct :: #1105 2022-11-03T15:02:00+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Product starts in 5 seconds :: obj_id 1104 2022-11-03T15:02:10+00:00 NOTICE product_submit.success :: updateStoreProduct :: #1104 2022-11-03T15:21:52+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_SingleCoupon queued :: obj_id 1134 2022-11-03T15:22:17+00:00 NOTICE promo_code_submit.success :: #1134 :: code: vinter paket2022-11-01T14:19:24+00:00 CRITICAL Uncaught Exception: Invalid datastorage. in /wordpress/plugins/woocommerce/7.0.0/includes/data-stores/class-wc-shipping-zone-data-store.php:101 Stack trace: #0 /wordpress/plugins/woocommerce/7.0.0/includes/class-wc-data-store.php(159): WC_Shipping_Zone_Data_Store->read(Object(WC_Shipping_Zone)) #1 /wordpress/plugins/woocommerce/7.0.0/includes/class-wc-shipping-zone.php(62): WC_Data_Store->read(Object(WC_Shipping_Zone)) #2 /wordpress/plugins/woocommerce/7.0.0/includes/class-wc-shipping-zones.php(115): WC_Shipping_Zone->__construct(1) #3 /wordpress/plugins/woocommerce/7.0.0/includes/class-wc-ajax.php(2740): WC_Shipping_Zones::delete_zone(1) #4 /wordpress/core/6.0.3/wp-includes/class-wp-hook.php(307): WC_AJAX::shipping_zones_save_changes('') #5 /wordpress/core/6.0.3/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #6 /wordpress/core/6.0.3/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #7 /wordpress/core/6.0.3/wp-admin/admin-ajax.php(187): do_action('wp_ajax_woocomm...') #8 {main} thrown in /wordpress/plugins/woocommerce/7.0.0/includes/data-stores/class-wc-shipping-zone-data-store.php op de lijn 101I hope this provides the information needed.
Hello,
Thanks for the info.May I ask, can you temporarily disable
WooCommerce Subscriptions Extras: door Moises Heberle – 1.0.23and update your WooCommerce version to the latest (currently it is 7.1.0) you can update it under WP Dashboard > plugins > WooCommerce. Does that make a difference?Let us know what you find.
I have disabled the WooCommerce Subscriptions Extras plug-in on the site. Updating wasn’t necessary since the current version is already on 7.1.0.
Disabling the Subscriptions Extras plug-in did not fix the issue unfortunately.
Hello,
The dropdown for these subscriptions shows up alright, but when I choose an option the screen freezes.
Can you please provide me the URL where I can reproduce the issue from my end? I am asking because this link https://blmstr.com/product/bouquet-lily/ has changed (Page not found).
I recently added a page that shows this problem and added it to this thread.
The link can be found below;
https://blmstr.com/product/test-not-an-actual-product/Hello,
Sorry to hear that this issue is still present.
I think you can update WooCommerce to the latest version
7.1.0you can update it under WP Admin > Plugins > WooCommerce.Go to WooCommerce Status > scheduled actions > pending. Run all the pending actions, if applicable.
If the issue persists after that, you can run a conflict test as explained in the documentation below:
https://woocommerce.com/document/woocommerce-self-service-guide/#section-4Let us know how that goes for you.
Viewing 10 replies - 1 through 10 (of 10 total)
The topic ‘Freezing website when selecting Variable Subscription dropdown’ is closed to new replies.
