Profile edit – Image uploads show as broken

Resolved zondac12
(@zondac12)

4 years ago
Hello,

When logged-in as a user, I can upload images perfectly on the profile edit page, but once uploaded, the image preview shows as broken.

When looking in browser, the uploaded image path looks like this: …./um-download/12649/artist_image/23/c73d764183?t=1652167451
This links loads well when opening it in a browser tab BUT shows as broken on the edit profile page.

Best
Loic
- This topic was modified 4 years ago by zondac12.

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Ultimate Member Support
(@ultimatemembersupport)

4 years ago

Hi @zondac12

Could you please tell us what version of Ultimate Member you’re using on your site?

Thread Starter zondac12
(@zondac12)

4 years ago

Hello,

I was on 2.3.1. Just updated to 2.3.2 with the same trouble.

Best
Loic

Plugin Support Ultimate Member Support
(@ultimatemembersupport)

4 years ago

Hi @zondac12

Is your site in a multi-site network set up?

Moderator Yui
(@fierevere)

永子

4 years ago

@zondac12

Do not post, offer, or ask for login information, even test IDs and test passwords.

Thread Starter zondac12
(@zondac12)

4 years ago

Hello, no it’s not.

Best
Loic

Plugin Support Ultimate Member Support
(@ultimatemembersupport)

4 years ago

Hi @zondac12

Could you please tell us what version of UM you’re using on your site?

Does this happen to a new photo uploader field? Which browser did you try to test this issue?

Thread Starter zondac12
(@zondac12)

4 years ago

Hello,

As stated on above post, using 2.3.2 version.

This happens on all photo photo uploader fields, old or new.

I just checked on Firefox… works well! Photo preview shows well when updating profile (blabla/?um_action=edit). But not on Chrome, image shows as broken.

Best
Loic

Plugin Support Ultimate Member Support
(@ultimatemembersupport)

4 years ago

Hi @zondac12

Could you please check the Chrome browser settings?

Please see this doc article( see the “2. Check the Show All Images Option” ):
https://helpdeskgeek.com/help-desk/9-fixes-when-images-not-loading-in-chrome/

Plugin Support Ultimate Member Support
(@ultimatemembersupport)

3 years, 12 months ago

Hey there!

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

Regards,

Viewing 9 replies - 1 through 9 (of 9 total)

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