Blank Product filters

  • Resolved Olufemi

    (@yurbshop21)


    4 years ago

    Hi community, trust you’re good today!
    I have a challenge with my product filters suddenly goes blank. I have tried to restore this but not forthcoming, can someone please come to my rescue as i have necessary filter contents added via widget > product filters. I’d appreciate if this can be fixed or get recommendation on what product filters plugin can be used instead. Any help is appreciated

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Raif Deari

    (@rdeari)

    4 years ago

    Hi @yurbshop21 !

    Can you please head to WooCommerce > Status > Tools > Regenerate the product attributes lookup table and click on the Regenerate button?

    Once you have done that, please clear the transients and the cache! This should fix the issue with the product filter.

    In the meantime, if you want to use a plugin I would suggest [Product Filters for WooCommerce](https://woocommerce.com/products/product-filters/?aff=10486&cid=1131038).

    Thank you!

    Thread Starter Olufemi

    (@yurbshop21)

    4 years ago

    The first recommendation doesn’t work, thanks @rdeari

    MayKato

    (@maykato)

    4 years ago

    Hi @yurbshop21

    Are all your plugins and theme up to date? Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter Olufemi

    (@yurbshop21)

    4 years ago

    
### WordPress Environment ###

WordPress address (URL): https://yurbshop.com.ng
Site address (URL): https://yurbshop.com.ng
WC Version: 6.4.1
REST API Version: ✔ 6.4.1
WC Blocks Version: ✔ 7.2.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.3.2
Log Directory Writable: ✔
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 256 MB
PHP Time Limit: 900
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.7.29
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wphi_
Total Database Size: 60.66MB
Database Data Size: 49.47MB
Database Index Size: 11.19MB
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wphi_p2p: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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### Post Type Counts ###

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mycred_rank: 1
nav_menu_item: 361
oembed_cache: 2
page: 33
post: 7
product: 285
product_variation: 51
restriction: 1
revision: 481
shop_order: 71
shop_subscription: 1
um_directory: 1
um_form: 3
user_registration: 1
wc_product_table: 1
wpforms: 12
wp_global_styles: 1
yith_wcan_preset: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (34) ###

Template Library and Redux Framework: by Extendify – 4.3.12
Akismet Anti-Spam: by Automattic – 4.2.3
All in One SEO: by All in One SEO Team – 4.2.0
Creative Mail by Constant Contact: by Constant Contact – 1.5.2
Dokan: by weDevs – 3.4.3
Dokan Pro: by weDevs – 3.2.5
Electro Extensions: by MadrasThemes – 3.2.5
ELEX WooCommerce Catalog Mode: by ELEXtensions – 1.2.5
Envato Market: by Envato – 2.0.7
Extendify: by Extendify – 0.8.0
Facebook for WooCommerce: by Facebook – 2.6.13
Font Awesome: by Font Awesome – 4.1.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0
Groovy Menu (free): by Grooni.com – 1.4.3
Jetpack: by Automattic – 10.8
WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0
MainWP Child: by MainWP – 4.2.1
MainWP Rocket Extension: by MainWP – 4.0.1.1
MainWP Dashboard: by MainWP – 4.2.2
MAS Static Content: by MadrasThemes – 1.0.4
MAS Brands for WooCommerce: by MadrasThemes – 1.0.4
One Click Demo Import: by OCDI – 3.1.1
Perfmatters: by forgemedia – 1.7.1
Slider Revolution: by ThemePunch – 6.3.9
User Switching: by John Blackbourn & contributors – 1.5.8
Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.7.3
TeraWallet: by WCBeginner – 1.3.24
WooCommerce: by Automattic – 6.4.1
Wordfence Security: by Wordfence – 7.5.9
wpCentral: by Softaculous Ltd. – 1.5.6
WP Super Cache: by Automattic – 1.7.7
WP Engine Advanced Cache Options: by Ethan Kennedy
Steven Word – 1.3.3

WPForms Lite: by WPForms – 1.7.3
YITH WooCommerce Wishlist: by YITH – 3.8.0

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: ✔
Currency: NGN (₦)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
product_pack (product_pack)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #3853 - /shop-2/
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #3135 - /checkout-2/
My account: #3854 - /my-account-2/
Terms and conditions: #2183 - /terms-and-conditions/

### Theme ###

Name: Electro Child
Version: 3.0.3
Author URL: 
Child Theme: ✔
Parent Theme Name: Electro
Parent Theme Version: 3.0.3
Parent Theme Author URL: https://madrasthemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: electro/woocommerce/archive-product.php
electro-child/woocommerce/emails/customer-invoice.php
electro/woocommerce/global/quantity-input.php

### Action Scheduler ###

Complete: 847
Oldest: 2022-03-28 00:02:19 +0100
Newest: 2022-04-27 22:23:50 +0100

Failed: 16
Oldest: 2021-11-22 14:24:27 +0100
Newest: 2021-11-23 12:47:42 +0100

Pending: 13
Oldest: 2022-04-27 22:38:50 +0100
Newest: 2022-04-28 04:49:13 +0100

### Status report information ###

Generated at: 2022-04-27 22:28:57 +01:00
    Igor H

    (@ihereira)

    4 years ago

    Hello,

    Sorry to hear about this issue.

    Can you go to WooCommerce > status > scheduled actions and then run any action that is pending? Please allow some time for them to run.

    Also you can clear the site’s cache, here there is a guide for your reference.

    Then be sure to perform a conflict test:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes, thanks.

    Thread Starter Olufemi

    (@yurbshop21)

    4 years ago

    Pending actions has been run, going through the conflict test right now. Thanks!

    Igor H

    (@ihereira)

    4 years ago

    Hello,

    Please keep us informed about the test results.

    Thanks.

    Thread Starter Olufemi

    (@yurbshop21)

    4 years ago

    Doesn’t work

    Mashi

    (@shaonback2)

    4 years ago

    Hello @yurbshop21!

    We previously suggested clearing WooCommerce transients and your site’s cache. Have you cleared both?

    * Transients can be cleared from “WooCommerce -> Status -> Tools” area.
    * Your site’s cache can be cleared by following this guide. -> https://learnwoo.com/wordpress-cache/

    Cheers!

    Thread Starter Olufemi

    (@yurbshop21)

    4 years ago

    Thanks all, it works

    Plugin Support Paulo P – a11n

    (@paulostp)

    4 years ago

    Hello @yurbshop21,

    That’s great! Thanks for letting us know.

    Please open a new topic if you need additional assistance.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Blank Product filters’ is closed to new replies.