CVV failed !

  • Resolved pa59

    (@pa59)


    3 years, 11 months ago

    Hello dear users / plugin support team !
    Since some weeks some issues appeared on my website during the checkout.
    ONLY IF the shipping address is different from the Billing address.
    Otherwise everything’s perfect ! The plugin work properly.
    I’m very concerned by this problem because a lot of my clients use different addresses for shipping.
    The problem occurs in Live mode and Test mode.
    When someone type the CVV numbers (after card numbers + exp date) the text “CVV” overwrote the number (with transparency)
    I’m using the DIVI theme, last version.
    What advices could you give to me to fix this issue ?
    Thanks a lot !

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Clayton R

    (@mrclayton)

    3 years, 11 months ago

    Hi @pa59,

    That sounds like a simple CSS conflict. Are you using one of the custom forms or the Stripe inline form?

    Can you share your website url?

    Kind Regards,

    Thread Starter pa59

    (@pa59)

    3 years, 11 months ago

    Hello,
    Of course! Here’s the client’s website : https://oboboi.com
    https://oboboi.com/commander/ –>Page where I’ve encountered the issue
    I’m usine one of the custom form : the BOOTSTRAP one.
    I’m using it because with the stripe inline, there was an issue with the smartphone’s view.
    Thanks a lot!

    Plugin Author Clayton R

    (@mrclayton)

    3 years, 11 months ago

    Hi @pa59,

    Thanks for your patience. After reviewing your site I can see you have a Javascript error on your checkout page that’s being caused due to some required html that’s missing. That JS error is causing the custom form’s label to not update resulting in the overlap that you see.

    The Stripe plugin outputs a hidden input field that has a data object that contains configuration settings. For some reason, that’s not being output to your page.

    Is there anything special about your checkout page that you’re aware of that could prevent that html from being output? Perhaps a cache setting?

    Kind Regards,

    Thread Starter pa59

    (@pa59)

    3 years, 11 months ago

    Hello!
    You’re welcome!
    There’s nothing special about this page.
    No cache plugin is installed.
    Here’s the plugins activated on this website :
    FiboSearch – AJAX Search for WooCommerce
    Child Theme Configurator
    Colissimo shipping methods for WooCommerce
    Complianz | GDPR/CCPA Cookie Consent
    Duplicator
    Site Kit by Google
    Smash Balloon Instagram Feed
    Limit Login Attempts Reloaded
    Side Cart WooCommerce
    Payment Plugins for Stripe WooCommerce
    Sendinblue – WooCommerce Email Marketing
    Yoast SEO
    Widgets for Google Reviews
    Maybe are you aware of an issue with one of these ?
    Thanks for your interest,
    Best regards,

    Plugin Author Clayton R

    (@mrclayton)

    3 years, 11 months ago

    Hi @pa59,

    Now when reviewing your checkout page, the required html is present so that issue is resolved. Are you are of anything that you changed that resolved that issue?

    I now see the following JS error:

    Uncaught SyntaxError: Identifier '$' has already been declared
    at jquery.plugin.colissimo.js?ver=0.1:1:1

    That is coming from your widget-colissimo plugin.

    Kind Regards,

    Thread Starter pa59

    (@pa59)

    3 years, 11 months ago

    Good news !
    I haven’t change anything on the website since your last message !
    I’ll check all that and mark as resolved if everything’s OK !
    Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)

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