Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    For us to take a closer look into the issue can you please provide:

    Screenshot of the issue via https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    A copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Note: Be sure to redact any sensitive information.

    Thread Starter bbaodenx3

    (@bbaodenx3)

    https://ibb.co/pnfyZPL
    hello,
    I have upload here,
    customer please order but it make multi charge,

    • This reply was modified 4 years, 1 month ago by bbaodenx3.
    Thread Starter bbaodenx3

    (@bbaodenx3)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://ohomedesign.co
    Site address (URL): https://ohomedesign.co
    WC Version: 6.4.1
    REST API Version: ✔ 6.4.1
    WC Blocks Version: ✔ 7.2.2
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.3.2
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.21.4
    PHP Version: 7.4.28
    PHP Post Max Size: 1 GB
    PHP Time Limit: 864000
    PHP Max Input Vars: 1000
    cURL Version: 7.70.0
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.24
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.4.1
    WC Database Prefix: wp_
    Total Database Size: 1863.89MB
    Database Data Size: 1116.30MB
    Database Index Size: 747.59MB
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    ### Post Type Counts ###
    
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    blocks: 8
    custom_css: 1
    customize_changeset: 1
    featured_item: 8
    nav_menu_item: 23
    page: 92
    post: 10
    product: 27946
    product_variation: 238080
    product-feed: 6
    revision: 10
    shop_coupon: 1
    shop_order: 371
    shop_order_refund: 21
    wp_global_styles: 1
    wpcf7_contact_form: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    WP Offload Media Lite: by Delicious Brains – 2.6.2
    Autoremove Attachments: by Polygon Themes – 1.3.1
    Contact Form 7: by Takayuki Miyoshi – 5.5.6
    Criteo: by Criteo – 1.8
    Energy+: by EN.ER.GY – 1.2.5
    Facebook for WooCommerce: by Facebook – 2.6.12
    Imagify: by WP Media – 1.10
    Insert Headers and Footers: by WPBeginner – 1.6.0
    Microsoft Advertising Universal Event Tracking (UET): by Microsoft Corporation – 1.0.3
    Nextend Social Login: by Nextendweb – 3.1.4
    SalesGen - Woocommrce Big Data Support: by Anthony Pham - SalesGen.io – 0.0.2
    Woo Image SEO: by Danail Emandiev – 1.2.6
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.3.19
    
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 7.9.4
    WooCommerce Shipping Tracking: by Lagudi Domenico – 29.3
    WooCommerce: by Automattic – 6.4.1
    WordPress Importer: by wordpressdotorg – 0.7
    Yoast SEO Premium: by Team Yoast – 18.4
    Yoast SEO: by Team Yoast – 18.6
    WP Mail SMTP: by WPForms – 3.3.0
    WP Rocket: by WP Media – 3.11.0.5
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    YITH WooCommerce Wishlist: by YITH – 3.8.0
    
    ### Inactive Plugins (1) ###
    
    SalesGen - Hide Paypal & Stripe: by salesgen.io – 0.4
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
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    Force SSL: –
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    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
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    grouped (grouped)
    simple (simple)
    variable (variable)
    
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    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: #100977 - /billing-terms-and-conditions/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.15.4
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
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    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
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    ### WooCommerce Google Product Feed fields ###
    
    Product description: Main product description (full preferred) plus variation description.
    Availability: Defaults to "in stock".
    Condition: Defaults to "new".
    Brand: Defaults to "oHome Design".
    Product Type: Defaults to "598 - Home & Garden > Decor > Rugs".
    Google Product Category: Defaults to "598 - Home & Garden > Decor > Rugs".
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    Age Group: Defaults to "adult".
    Identifier exists flag: Defaults to "included".
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    ### WooCommerce Google Product Feed options ###
    
    Include variations in feed: No
    Send item_group_id: No
    
    ### Action Scheduler ###
    
    Complete: 3,623
    Oldest: 2022-03-27 12:47:52 +0000
    Newest: 2022-04-25 23:03:37 +0000
    
    Failed: 15
    Oldest: 2021-11-08 14:24:12 +0000
    Newest: 2022-03-18 04:28:15 +0000
    
    Pending: 6
    Oldest: 2022-04-26 20:46:26 +0000
    Newest: 2022-05-02 14:25:25 +0000
    
    ### Status report information ###
    
    Generated at: 2022-04-25 23:32:25 +00:00
    
    Thread Starter bbaodenx3

    (@bbaodenx3)

    Hi,

    Thanks for providing that info, may I ask are multiple orders are being created as well?

    Can you provide a copy of any fatal error log found under WooCommerce > System Status > Logs (if available)? Please redact any sensitive information.

    Let us know, thanks.

    • This reply was modified 4 years, 1 month ago by Igor H.
    Thread Starter bbaodenx3

    (@bbaodenx3)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://ohomedesign.co
    Site address (URL): https://ohomedesign.co
    WC Version: 6.4.1
    REST API Version: ✔ 6.4.1
    WC Blocks Version: ✔ 7.2.2
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.3.2
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.21.4
    PHP Version: 7.4.28
    PHP Post Max Size: 1 GB
    PHP Time Limit: 864000
    PHP Max Input Vars: 1000
    cURL Version: 7.70.0
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.24
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.4.1
    WC Database Prefix: wp_
    Total Database Size: 1863.89MB
    Database Data Size: 1116.30MB
    Database Index Size: 747.59MB
    wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
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    wp_yoast_indexable_hierarchy: Data: 14.55MB + Index: 21.47MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_prominent_words: Data: 1.52MB + Index: 3.55MB + Engine InnoDB
    wp_yoast_seo_links: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 59040
    blocks: 8
    custom_css: 1
    customize_changeset: 1
    featured_item: 8
    nav_menu_item: 23
    page: 92
    post: 10
    product: 27946
    product_variation: 238080
    product-feed: 6
    revision: 10
    shop_coupon: 1
    shop_order: 372
    shop_order_refund: 21
    wp_global_styles: 1
    wpcf7_contact_form: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    WP Offload Media Lite: by Delicious Brains – 2.6.2
    Autoremove Attachments: by Polygon Themes – 1.3.1
    Contact Form 7: by Takayuki Miyoshi – 5.5.6
    Criteo: by Criteo – 1.8
    Energy+: by EN.ER.GY – 1.2.5
    Facebook for WooCommerce: by Facebook – 2.6.12
    Imagify: by WP Media – 1.10
    Insert Headers and Footers: by WPBeginner – 1.6.0
    Microsoft Advertising Universal Event Tracking (UET): by Microsoft Corporation – 1.0.3
    Nextend Social Login: by Nextendweb – 3.1.4
    SalesGen - Woocommrce Big Data Support: by Anthony Pham - SalesGen.io – 0.0.2
    Woo Image SEO: by Danail Emandiev – 1.2.6
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.3.19
    
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 7.9.4
    WooCommerce Shipping Tracking: by Lagudi Domenico – 29.3
    WooCommerce: by Automattic – 6.4.1
    WordPress Importer: by wordpressdotorg – 0.7
    Yoast SEO Premium: by Team Yoast – 18.4
    Yoast SEO: by Team Yoast – 18.6
    WP Mail SMTP: by WPForms – 3.3.0
    WP Rocket: by WP Media – 3.11.0.5
    WPForms Lite: by WPForms – 1.7.3
    YITH WooCommerce Wishlist: by YITH – 3.8.0
    
    ### Inactive Plugins (1) ###
    
    SalesGen - Hide Paypal & Stripe: by salesgen.io – 0.4
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: #100977 - /billing-terms-and-conditions/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.15.4
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### WooCommerce Google Product Feed fields ###
    
    Product description: Main product description (full preferred) plus variation description.
    Availability: Defaults to "in stock".
    Condition: Defaults to "new".
    Brand: Defaults to "oHome Design".
    Product Type: Defaults to "598 - Home & Garden > Decor > Rugs".
    Google Product Category: Defaults to "598 - Home & Garden > Decor > Rugs".
    Gender: Defaults to "unisex".
    Age Group: Defaults to "adult".
    Identifier exists flag: Defaults to "included".
    Bing Category: Defaults to "Home & Garden > Decor > Rugs".
    
    ### WooCommerce Google Product Feed options ###
    
    Include variations in feed: No
    Send item_group_id: No
    
    ### Action Scheduler ###
    
    Complete: 3,699
    Oldest: 2022-03-27 12:47:52 +0000
    Newest: 2022-04-26 10:03:44 +0000
    
    Failed: 26
    Oldest: 2021-11-08 14:24:12 +0000
    Newest: 2022-04-26 10:03:44 +0000
    
    Pending: 6
    Oldest: 2022-04-26 20:46:26 +0000
    Newest: 2022-05-02 14:25:25 +0000
    
    ### Status report information ###
    
    Generated at: 2022-04-26 10:43:20 +00:00
    

    Hello,

    Thank you for sharing your reply. From your system status, I see that you are using a different Stripe plugin (not ours).

    Payment Plugins for Stripe WooCommerce: by Payment Plugins

    You can request support directly for that plugin on the forum below:

    https://wordpress.org/support/plugin/woo-stripe-payment/

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