Didnt Work on mobile | WordPress.org

Resolved adriancavero
(@adriancavero)

3 years, 11 months ago

Hello guys, when I activate the plugin and try to enter my website, the plugin makes my page load so many times in a row that the navigation ends up crashing.

(The web loads, the pop-up appears and instead of staying still, it loads again, and so on in a loop)

I made some discards, and only when I disable the popup maker plugin does my website load without errors.

Can you help me?

I tried with safari and chrome on Iphone 11 pro max. My web only works If I desactivate the plugin :/

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Thread Starter adriancavero
(@adriancavero)

3 years, 11 months ago

The page is in maintenance mode (It is a company website) I can provide a test user to any staff so that in any case they can see the error live

Bel
(@belimperial)

3 years, 11 months ago

Hello @adriancavero

Thank you for reaching out, and we’re sorry the popup affects the functionality of the website.

We would like to take a closer look at the issue.

Could you open a support request in our website and include the credentials? Here’s how to:

1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
2. Click Other Support
3. Fill in the form
4. Click SUBMIT

Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

Thank you, and we look forward to hearing from you soon.

Viewing 2 replies - 1 through 2 (of 2 total)

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2 replies
2 participants
Last reply from: Bel
Last activity: 3 years, 11 months ago
Status: resolved