Facebook Descriptions Missing Error

  • Resolved ombotanical

    (@ombotanical)


    4 years ago

    Our last 5 products will not upload to Facebook with the error “Description missing”.
    I have added a description to every field I can think of, and the error persists.
    How can I resolve this issue?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • nicw.a11n

    (@nicw)

    4 years ago

    Hi @ombotanical

    Facebook has some fairly specific rules around descriptions. So for a start, the extension maps descriptions to a specific field. This you can find in Marketing > Facebook > Sync

    Setting page
    Link to image: https://d.pr/i/G4ewlg

    Then, descriptions may not exceed 5000 characters and should be in sentence casing – all uppercase, for example, will cause it to fail.

    Finally, there is a field for a Facebook description in each product. This field will be used first, before any other field. The screenshot below shows the field in a product variation.

    Description field
    Link to image: https://d.pr/i/UR6ocA

    Should you try these options, and still have a problem, try resetting the product meta data, or removing the product altogether and resyncing it.

    Please let us know how this goes. We will be happy to help with the next step.

Viewing 1 replies (of 1 total)

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