• Resolved levskipg

    (@levskipg)


    Hello, when user try to make payment when it’s logged in he can’t do it. Woocommerce loading forever and show blank error. Also server logs saying nothing.
    Screen:

    View post on imgur.com

    Woocommerce status:


    ### WordPress Environment ###

    WordPress address (URL): https://www.medhoodie.pl
    Site address (URL): https://www.medhoodie.pl
    WC Version: 6.4.1
    REST API Version: ✔ 6.4.1
    WC Blocks Version: ✔ 7.2.2
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.3.2
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: pl_PL
    External object cache: ✔

    ### Server Environment ###

    Server Info: Apache/2.4.51 (Debian)
    PHP Version: 7.4.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.64.0
    OpenSSL/1.1.1d

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 6.4.0
    WC Database Prefix: wp_
    Całkowity rozmiar bazy danych: 898.92MB
    Rozmiar bazy danych: 522.70MB
    Rozmiar indeksu bazy danych: 376.22MB
    wp_woocommerce_sessions: Dane: 5.02MB + Indeks: 0.05MB + Silnik InnoDB
    wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    wp_woocommerce_order_items: Dane: 3.52MB + Indeks: 1.52MB + Silnik InnoDB
    wp_woocommerce_order_itemmeta: Dane: 39.56MB + Indeks: 15.03MB + Silnik InnoDB
    wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wp_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wp_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_actionscheduler_actions: Dane: 19.08MB + Indeks: 20.17MB + Silnik InnoDB
    wp_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_actionscheduler_logs: Dane: 11.03MB + Indeks: 9.03MB + Silnik InnoDB
    wp_adtribes_my_conversions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_aepc_custom_audiences: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_aepc_logs: Dane: 0.08MB + Indeks: 0.00MB + Silnik InnoDB
    wp_bv_ip_store: Dane: 0.13MB + Indeks: 0.08MB + Silnik InnoDB
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    wp_e_submissions_actions_log: Dane: 0.02MB + Indeks: 0.11MB + Silnik InnoDB
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    wp_icl_strings: Dane: 16.55MB + Indeks: 28.13MB + Silnik InnoDB
    wp_icl_string_batches: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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    wp_icl_translation_batches: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_icl_translation_downloads: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_icl_translation_status: Dane: 8.52MB + Indeks: 0.16MB + Silnik InnoDB
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    wp_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_mailchimp_carts: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_mailchimp_jobs: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_options: Dane: 24.50MB + Indeks: 0.42MB + Silnik InnoDB
    wp_pmxe_exports: Dane: 0.13MB + Indeks: 0.00MB + Silnik InnoDB
    wp_pmxe_posts: Dane: 0.20MB + Indeks: 0.00MB + Silnik InnoDB
    wp_pmxe_templates: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_pmxi_files: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_pmxi_hash: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_pmxi_history: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_pmxi_images: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_pmxi_imports: Dane: 0.03MB + Indeks: 0.00MB + Silnik InnoDB
    wp_pmxi_posts: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_pmxi_templates: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_postmeta: Dane: 109.64MB + Indeks: 180.42MB + Silnik InnoDB
    wp_posts: Dane: 19.45MB + Indeks: 33.55MB + Silnik InnoDB
    wp_redirection_404: Dane: 7.02MB + Indeks: 3.44MB + Silnik InnoDB
    wp_redirection_groups: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wp_redirection_items: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
    wp_redirection_logs: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    wp_revslider_css_bkp: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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    wp_revslider_navigations_bkp: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_revslider_sliders_bkp: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_revslider_slides: Dane: 0.16MB + Indeks: 0.00MB + Silnik InnoDB
    wp_revslider_slides_bkp: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_revslider_static_slides: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_scalability_pro_cache: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_scalability_pro_profiling: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_smush_dir_images: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wp_social_users: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB
    wp_termmeta: Dane: 0.11MB + Indeks: 0.11MB + Silnik InnoDB
    wp_terms: Dane: 0.05MB + Indeks: 0.05MB + Silnik InnoDB
    wp_term_relationships: Dane: 1.47MB + Indeks: 2.81MB + Silnik InnoDB
    wp_term_taxonomy: Dane: 0.11MB + Indeks: 0.08MB + Silnik InnoDB
    wp_usermeta: Dane: 33.56MB + Indeks: 22.06MB + Silnik InnoDB
    wp_users: Dane: 2.52MB + Indeks: 1.11MB + Silnik InnoDB
    wp_wcmnd_analytics: Dane: 0.47MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wc_admin_notes: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wc_customer_lookup: Dane: 2.52MB + Indeks: 1.78MB + Silnik InnoDB
    wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wp_wc_order_coupon_lookup: Dane: 0.39MB + Indeks: 0.41MB + Silnik InnoDB
    wp_wc_order_product_lookup: Dane: 6.52MB + Indeks: 6.06MB + Silnik InnoDB
    wp_wc_order_stats: Dane: 3.52MB + Indeks: 2.36MB + Silnik InnoDB
    wp_wc_order_tax_lookup: Dane: 1.52MB + Indeks: 0.91MB + Silnik InnoDB
    wp_wc_product_attributes_lookup: Dane: 0.20MB + Indeks: 0.34MB + Silnik InnoDB
    wp_wc_product_meta_lookup: Dane: 1.52MB + Indeks: 1.72MB + Silnik InnoDB
    wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_wc_reserved_stock: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_woocommerce_p24_data: Dane: 0.19MB + Indeks: 0.22MB + Silnik InnoDB
    wp_woocommerce_variations_cache: Dane: 0.38MB + Indeks: 0.00MB + Silnik InnoDB
    wp_woocommerce_variation_attributes_cache: Dane: 0.05MB + Indeks: 0.02MB + Silnik InnoDB
    wp_woo_delete_old_ids: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_woo_delete_old_orders: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wpfm_backup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wpforms_tasks_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wpf_filters: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wpmailsmtp_debug_events: Dane: 0.09MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wpmailsmtp_tasks_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wpmelon_advbedit_temp: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wpml_mails: Dane: 126.56MB + Indeks: 0.00MB + Silnik InnoDB
    wp_wpr_rucss_resources: Dane: 7.52MB + Indeks: 0.61MB + Silnik InnoDB
    wp_wpr_rucss_used_css: Dane: 20.52MB + Indeks: 0.05MB + Silnik InnoDB
    wp_wp_phpmyadmin_extension__errors_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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    wp_yoast_indexable: Dane: 22.55MB + Indeks: 21.91MB + Silnik InnoDB
    wp_yoast_indexable_hierarchy: Dane: 2.52MB + Indeks: 4.69MB + Silnik InnoDB
    wp_yoast_migrations: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wp_yoast_primary_term: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB
    wp_yoast_prominent_words: Dane: 0.23MB + Indeks: 0.45MB + Silnik InnoDB
    wp_yoast_seo_links: Dane: 0.11MB + Indeks: 0.09MB + Silnik InnoDB
    wp_yoast_seo_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

    ### Post Type Counts ###

    attachment: 5879
    cpt_iconic_wlv: 9
    custom_css: 3
    customize_changeset: 43
    cwginstocknotifier: 12144
    elementor_library: 23
    elementor_snippet: 8
    ep-synonym: 1
    flex_post: 13
    konte_size_guide: 13
    mc4wp-form: 1
    mgmlp_media_folder: 4
    nav_menu_item: 436
    oembed_cache: 19
    page: 48
    portfolio: 9
    post: 25
    product: 545
    product_variation: 6408
    revision: 90
    shipment: 553
    shop_coupon: 8863
    shop_order: 7433
    shop_order_refund: 299
    wcp_ruleset: 2
    wcpf_item: 12
    wcpf_project: 2
    wdi_instagram: 1
    wpcf7_contact_form: 2
    wpdesk-coupons: 5

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (52) ###

    WPML Multilingual CMS: przez OnTheGoSystems – 4.5.5
    Advanced Database Cleaner PRO: przez Younes JFR. – 3.1.7
    All-in-One WP Migration: przez ServMask – 7.58
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: przez codewoogeek – 2.7
    Klasyczny edytor: przez Kontrybutorzy WordPressa – 1.6.2
    Classic Widgets: przez WordPress Contributors – 0.3
    Cloudflare: przez Cloudflare
    Inc. – 4.8.3

    Conditional Payments for WooCommerce: przez Lauri Karisola / WP Trio – 2.3.1
    Contact Form 7: przez Takayuki Miyoshi – 5.5.6
    Add-on: Edit Subscribers – Back In Stock Notifier for WooCommerce: przez codewoogeek – 1.1
    Add-on: Export CSV – Back In Stock Notifier for WooCommerce: przez codewoogeek – 1.4
    Add-on: Import CSV – Back In Stock Notifier for WooCommerce: przez codewoogeek – 1.1
    Google Tag Manager for WordPress: przez Thomas Geiger – 1.15
    Elementor Pro: przez Elementor.com – 3.6.4
    Elementor: przez Elementor.com – 3.6.3
    Flexible Checkout Fields PRO: przez WP Desk – 3.2.5
    Flexible Checkout Fields: przez WP Desk – 3.2.2
    Kupony PDF WooCommerce PRO: przez WP Desk – 1.5.1
    Flexible Shipping: przez WP Desk – 4.11.5
    WooCommerce Attribute Swatches by Iconic: przez Iconic – 1.6.0
    WooCommerce Linked Variations by Iconic: przez Iconic – 1.2.0
    Inpost Paczkomaty: przez Damian Ziarnik – 1.0.17
    Kirki Customizer Framework: przez David Vongries – 4.0.23
    Konte Addons: przez UIX Themes – 2.1.1
    Loco Translate: przez Tim Whitlock – 2.6.1
    Meta Box: przez MetaBox.io – 5.6.3
    PixelYourSite PRO: przez PixelYourSite – 8.6.6
    PixelYourSite Super Pack: przez PixelYourSite – 3.0.3
    reCaptcha for WooCommerce: przez I Thirteen Web Solution – 2.30
    Redirection: przez John Godley – 5.2.3
    SALESmanago: przez SALESmanago – 3.1.2
    Scalability Pro: przez Dave Hilditch – 4.63
    TinyPNG – JPEG, PNG & WebP image compression: przez TinyPNG – 3.3
    WebP Express: przez Bjørn Rosell – 0.25.0
    Product Feed ELITE for WooCommerce: przez AdTribes.io – 3.3.0
    WooCommerce Advanced Bulk Edit: przez George Iron – 5.0.1
    WooCommerce DHL: przez WP Desk – 1.9.4
    WooCommerce PayU: przez WP Desk – 5.0.7
    WooCommerce Multilingual: przez OnTheGoSystems – 4.12.6
    Product Filters for WooCommerce: przez WooCommerce – 1.2.8
    WooCommerce: przez Automattic – 6.4.1
    Yoast SEO Premium: przez Zespół Yoast – 18.1
    Yoast SEO: przez Zespół Yoast – 18.6
    WP All Import Pro: przez Soflyy – 4.7.2
    WP File Manager: przez mndpsingh287 – 7.1.5
    WP Mail SMTP: przez WPForms – 3.3.0
    WP Rocket: przez WP Media – 3.10.8
    WPML Media: przez OnTheGoSystems – 2.7.0
    WPML String Translation: przez OnTheGoSystems – 3.2.1
    Smart Coupons for WooCommerce: przez WebToffee – 1.3.8
    YITH PayPal Express Checkout for WooCommerce: przez YITH – 1.13.0
    YITH WooCommerce Wishlist: przez YITH – 3.8.0

    ### Inactive Plugins (8) ###

    Advanced Free – Flat shipping WooCommerce: przez PI Websolution – 1.6.3.43
    Advanced Order Export For WooCommerce: przez AlgolPlus – 3.2.2
    Bulk Orders Remover for WooCommerce: przez From Poland With Dev – 1.0
    Hide Shipping Methods based on Shipping Class and Zone: przez PluginHive – 1.0.8
    Login No Captcha reCAPTCHA (Google): przez Robert Peake and Contributors – 1.6.11
    Nextend Social Login: przez Nextendweb – 3.1.4
    Nextend Social Login Pro Addon: przez Nextendweb – 3.1.4
    WebP Express Plus: przez WP01 – 0.2

    ### Dropin Plugins (2) ###

    advanced-cache.php: advanced-cache.php
    object-cache.php: Object Cache Pro (Drop-in)

    ### Must Use Plugins (2) ###

    installatron_hide_status_test.php: przez –
    Object Cache Pro (MU): przez Rhubarb Group – 1.14.4

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: PLN (zł)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Strona sklepu: #84 – /sklep/
    Koszyk: #85 – /koszyk/
    Zamówienie: #86 – /zamowienie/
    Moje konto: #1299 – /moje-konto/
    Regulamin: #1434 – /regulamin/

    ### Theme ###

    Name: Konte Child Theme
    Version: 1.0.0
    Author URL: http://uix.store
    Child Theme: ✔
    Parent Theme Name: Konte
    Parent Theme Version: 2.1.4
    Parent Theme Author URL: https://uix.store
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: konte-child/woocommerce/archive-product.php
    konte/woocommerce/cart/cart-totals.php
    konte/woocommerce/cart/cart.php
    konte/woocommerce/cart/mini-cart.php
    konte-child/woocommerce/checkout/form-checkout.php
    konte/woocommerce/checkout/payment.php
    konte/woocommerce/checkout/review-order.php
    konte/woocommerce/content-widget-product.php
    konte/woocommerce/content-widget-reviews.php
    konte/woocommerce/global/form-login.php
    konte/woocommerce/global/quantity-input.php
    konte/woocommerce/loop/no-products-found.php
    konte/woocommerce/myaccount/dashboard.php
    konte/woocommerce/myaccount/downloads.php
    konte/woocommerce/myaccount/form-edit-account.php
    konte/woocommerce/myaccount/form-login.php
    konte/woocommerce/myaccount/my-address.php
    konte/woocommerce/myaccount/orders.php
    konte/woocommerce/notices/error.php
    konte/woocommerce/notices/notice.php
    konte/woocommerce/notices/success.php
    konte/woocommerce/product-searchform.php
    konte/woocommerce/single-product/add-to-cart/external.php
    konte/woocommerce/single-product/add-to-cart/grouped.php
    konte/woocommerce/single-product/add-to-cart/simple.php
    konte/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    konte/woocommerce/single-product/meta.php
    konte/woocommerce/single-product/rating.php
    konte/woocommerce/single-product/up-sells.php
    konte/woocommerce/single-product-reviews.php

    ### Action Scheduler ###

    Anulowano: 8
    Oldest: 2022-03-29 00:26:17 +0200
    Newest: 2022-04-21 13:48:19 +0200

    Zakończ: 42 935
    Oldest: 2022-03-22 16:05:22 +0100
    Newest: 2022-04-21 17:12:33 +0200

    Niepowodzenie: 61
    Oldest: 2021-12-03 21:15:54 +0100
    Newest: 2022-04-19 22:07:26 +0200

    Oczekujące: 6
    Oldest: 2022-04-21 17:15:15 +0200
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    ### Status report information ###

    Generated at: 2022-04-21 17:12:40 +02:00

    The page I need help with: [log in to see the link]

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  • MayKato

    (@maykato)

    Hello,

    Does this happen with any payment method if user is logged in?
    If so, This kind of problem is usually caused by a conflict with your theme or with another plugin. To determine what’s causing the issue, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    MayKato

    (@maykato)

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)

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