3D Secure Fails

  • Resolved um12

    (@um12)


    4 years, 1 month ago

    Hey Guys,

    I’m using the Plugin on one of my Sites. All the Payments work fine but the 3D Secure of the CC. The Pop-Up doesn’t appear though the payment indent is created on the Stripe Account. Instead I get a Redirect to the Home Page with a #response= in the URL. I’m looking forward to hear from you.

    Wordpress 5.9.3
    PHP 7.4.29
    Plugin Version: 3.3.19

    Greetings,
    M.U.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Clayton R

    (@mrclayton)

    4 years, 1 month ago

    Hi @um12,

    Instead I get a Redirect to the Home Page with a #response= in the URL.

    The #response hash is used by the Stripe plugin to determine that 3DS is required. It sounds like you have a plugin that’s intercepting that hashchange event and performing the redirect before the Stripe plugin can process it.

    Did this behavior start recently? If so I’d take a look at the plugins you have updated recently. That suggestion is only relevant if you were previously using the plugin and 3DS was working as expected.

    Kind Regards,

    Thread Starter um12

    (@um12)

    4 years, 1 month ago

    Hey @mrclayton,

    thanks for the fast answer. So we know everything is working except for the hash to be caught, is that right? 3D secure didn’t work at any time. The following Plugins are installed:

    Advanced Custom Fields PRO
    All-in-One WP Migration
    Borlabs Cookie
    CoCart Lite
    Gravity Forms
    Payment Plugins for Stripe WooCommerce
    Premmerce Permalink Manager for WooCommerce
    Public Woo Api
    Trustbadge Reviews for WooCommerce
    WebP Converter for Media
    WooCommerce
    WP Mail SMTP
    Yoast SEO

    any known issues with those?
    I’m also curious about why there is the redirect to the homepage (with the hash) and not a refresh of the checkout page (and the hash).
    Looking forward to your answer.

    Greetings

    • This reply was modified 4 years, 1 month ago by um12.
    • This reply was modified 4 years, 1 month ago by um12.
    Plugin Author Clayton R

    (@mrclayton)

    4 years, 1 month ago

    Hi @um12

    Yes, the hash event is not being caught I suspect.

    Yes the redirect to the homepage is odd. Do you have a staging site where this can be replicated?

    I can’t say which of those plugins you listed might be the culprit. The staging site would be best to determine that.

    Kind regards

    Thread Starter um12

    (@um12)

    4 years, 1 month ago

    I contacted you on Slack

    Plugin Author Clayton R

    (@mrclayton)

    4 years, 1 month ago

    @um12 if you could please contact us using the support page in the Stripe Plugin settings. That will ensure we receive your request.

    Thread Starter um12

    (@um12)

    4 years, 1 month ago

    Done that too, looking forward to your answer.

    Plugin Author Clayton R

    (@mrclayton)

    4 years ago

    Setting to resolved. The merchant’s theme is causing a conflict.

Viewing 7 replies - 1 through 7 (of 7 total)

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