Plugin Conflicts

  • Resolved pgray

    (@pgray)


    4 years, 2 months ago

    Greetings,

    Thank you for a great plugin!

    We are using the PRO version of this plugin. We updated to the latest version and ran into some conflicts with two plugins – Easy Updates Manager (“updates” disappeared from the Admin Toolbar; can’t manage settings for the plugin) and Elementor has a weird issue where text doesn’t display properly on one of the single post templates – looks like a CSS issue but haven’t investigated it further to say for sure.

    To clarify: we deleted and re-installed both free and PRO versions to reset all settings to make sure. So, this issue is happening with the plugins in “factory default” settings.

    We have backed out of the updates but please investigate the issue.

    Please let me know if you need more information.

    Thanks!

    • This topic was modified 4 years, 2 months ago by pgray.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter pgray

    (@pgray)

    4 years, 2 months ago

    see above

    • This reply was modified 4 years, 2 months ago by pgray.
    Plugin Author Jose Mortellaro

    (@giuse)

    4 years, 2 months ago

    Hi @pgray

    many thanks to you!

    I’ve right now tested Easy Updates Manager, and I can see “Updates” in the admin top bar, with both free and PRO versions active.

    I suggest you disable the pro version. If the issue is solved, it means it’s caused by the PRO version. In that case, I invite you to open a ticket on the premium support at https://support.freesoul-deactivate-plugins.com/.
    In another case, we would not respect the guidelines of this forum.

    If you still have the issue without the PRO version, it means it’s caused by the free version. In that case, we can continue on this forum, and I will give you some suggestions to find out what is going on.

    Meanwhile, I will also test Elementor and try to reproduce the issues, and if I’m not able to reproduce it I will ask you for more information.

    Have a great day!

    Thread Starter pgray

    (@pgray)

    4 years, 1 month ago

    Thanks, Jose!

    I wasn’t sure on how to get support. Will open a ticket on the support forum on the plugin’s website to have this discussion there.

    We have rolled back to previous versions of both plugins and are testing them – really like the plugins! Awesome job!!

    See you in the support forum to get this issue resolved.

Viewing 3 replies - 1 through 3 (of 3 total)

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