Huge loading time (#metoo)
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Hi,
don’t know when this issue first appeared, but Stripe started to make many http requests from all pages on website. This is not an isolated issue to a specific website, it causes problems on every single website where I’ve installed Stripe.
Stripe is loading 10 requests onhttps://r.stripe.com/0and then some other requests, in total it’s 21 (twentyone) requests, which is really too much. Those 10 requests are blocking the page rendering, each request takes between 520 to 750ms. They are all initiated at once due to http/2 but because of the number, they prevent to start loading scripts after it, so when you sum it up, Stripe slows down every single page load by roughly 700ms. I believe this is some kind of 3D secure with reCaptcha v3 behavior but this should be an optional feature. It shouldn’t load on every page except checkout and it shouldn’t load on product page unless there are Payment Request buttons enabled.The issue is the same as this one (where you deleted my response which I think was related and not spam, not even to OP):
https://wordpress.org/support/topic/huge-loading-time/
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Hi @morvy! How’s it going today?
Stripe triggers 3DS automatically if required by a regulatory mandate such as Strong Customer Authentication. You can also use Radar rules or the API to control when to prompt customers to complete 3DS authentication, deciding for each user based on the desired parameters.
Here’s how you can use the Radar rules in your Dashboard:
https://stripe.com/docs/payments/3d-secure#three-ds-radar
You can also manually request 3DS through the Stripe API!
That being said, it’s hard to say if it’s being triggered by the 3DS, but I’d love to take a closer look at it, however, I’m going to need a few more details about your site.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
A link to any of your pages that are making those requests is appreciated too! 🙂
My very best,
Hi,
here it is although I don’t consider it relevant. I’m not sure if you understand the issue. It’s not that I have a problem with 3D secure triggering and asking customer for confirmation, but the scripts loaded by Stripe on every page load. See the screenshot attached:
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Thanks for sharing the system report. Everything seems to be OK there.
The issue is the same as this one (where you deleted my response which I think was related and not spam, not even to OP):
https://wordpress.org/support/topic/huge-loading-time/That was handled by a WordPress.org moderator, not by us. They will enforce the WordPress.org guidelines in all forums. Even if the issue might seem related, each user is required to open their own topic, so thanks for doing that.
As a next step in troubleshooting, I will make the exact same suggestion that Mirko made here.
I suggest you create a staging site if you don’t have one. Your host might provide that, but you can use WP Staging as an alternative.
Then, on the staging site:
- set the theme to Storefront
- disable all plugins except for WooCommerce and WooCommerce Stripe Gateway
- test the loading time again
Let us know how it goes.
Hi,
yes I have a development and a staging environment for some sites. But as I wrote, this is happening on all sites, with different plugins, different themes and it’s caused by Stripe (not saying it’s the plugin itself, could be a new logic behind official implementation, but this must be fixable somehow).
As you can see from the Woo status report, I do have Query Monitor and also some other helpers to identify issues on my side like non-optimal database queries and wp_remote_get etc. but Query Monitor is not relevant here. The issue is in http requests made by Stripe, clearly visible on screenshot I provided.
I’ve tried development site with Storefront (that’s actually the first step in debugging anyways), disabled all plugins except latest Woo + Stripe and the results are exactly the same..
Is there a way to disable these http calls? In version 5.4.1 there is no such issue (I know it’s older, but that’s just an example where this was not present)
Hi @morvy!
Searching, I found an article that might be related to the issue you have and could have a solution to it; please take a look at it for pointers:
https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2065
I hope this helps!
Hi @judagutor,
thanks for your time! I see the issue is there for several months, hopefully Stripe will do something about those scripts, it can’t stay like this because everyone is chasing good numbers in PSI and it sometimes slows down real user experience.
I will keep an eye on those github issues, thanks!
Hi @morvy
Hope you’ve subscribed to the Github thread. That way you’ll receive updates.
Hopefully, there’ll be a solution soon.
Thanks
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