Email not sending while Order status changed

  • Resolved mslf226

    (@mslf226)


    3 years, 12 months ago

    I have installed the plugin and set it up. When the customer places an order, and the order status is on-hold / processing, it will receive a confirmation email,

    but if I change from on-hold to processing, or change to any order status, there is not receive a confirmation email.

    Can someone please help? thanks a lot

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    3 years, 12 months ago

    Hi @mslf226 ,

    Thanks for coming today!

    Did you enable the templates?
    https://docs.yaycommerce.com/yaymail/the-settings-panel/enable-or-disable-templates

    Kind regards,
    -Bruce-

    Thread Starter mslf226

    (@mslf226)

    3 years, 12 months ago

    Hello Bruce,

    Yes, i had enable all of it.
    If the payment method is paypal, order status will be “processing” after place the order and with payment successfully, it can be received the email

    but at the same order, when I change the order status from “processing” to “complete”, there is no any email, but I already enable both of the templates.

    And the bank transfer payment method, order status is “on-hold” after place order, I received the on-hold mail.

    But when I change the status from “on-hold” to “processing” / “complete”, also is not sending any mail too

    Just only received the first step of the mail

    Thank you!

    Best regards,
    Michael

    Plugin Support Bruce

    (@ninjateamwp)

    3 years, 12 months ago

    Hi @mslf226 ,

    Since this is strange case, please reach out to the developers for a Team view check:

    yaycommerce.com/support

    Kind regards,
    -Bruce-

    Plugin Author YayCommerce

    (@yaycommerce)

    3 years, 11 months ago

    Hi @mslf226

    Also please check if the case happens when deactivating YayMail or not.
    Let us know please.
    yaycommerce.com/support

    Cheers!

    Plugin Author YayCommerce

    (@yaycommerce)

    3 years, 11 months ago

    Hi there,

    We have not heard back from you, let me mark this as resolved.
    If you still would like to get support, kindly open a new thread or go to yaycommerce.com/support

    Thank you.

    Best regards,
    Kelly

Viewing 5 replies - 1 through 5 (of 5 total)

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