Hello,
Can you go to WooCommerce > Status > Tools, and clear transients to see if that helps?
Link to image: https://snipboard.io/DQdJSW.jpg
If the issue persists, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi Maykato,
Thanks for your response. I already tried clearing the transients, but sadly it didn’t work.
Here is the System status:
### WordPress Environment ###
WordPress address (URL): https://acenter.nl
Site address (URL): https://acenter.nl
WC Version: 6.3.1
REST API Version: ✔ 6.3.1
WC Blocks Version: ✔ 6.9.0
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.2.1
Log Directory Writable: ✔
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: nl_NL
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 16 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1g
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.27-MariaDB
Max Upload Size: 16 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 6.3.1
WC Database Prefix: wp_
Totale database grootte: 24.05MB
Database gegevens grootte: 18.88MB
Database index grootte: 5.17MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.52MB + Index: 1.50MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.52MB + Index: 0.66MB + Engine InnoDB
wp_alm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.03MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.02MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 6.39MB + Index: 1.20MB + Engine InnoDB
wp_posts: Data: 4.42MB + Index: 0.13MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
### Post Type Counts ###
attachment: 188
custom_css: 2
customize_changeset: 25
elementor_library: 14
nav_menu_item: 49
page: 8
post: 2
revision: 277
shop_coupon: 1
wp_global_styles: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (13) ###
Add to Cart Button Labels for WooCommerce: door Algoritmika Ltd – 2.0.0
Ajax Load More: door Darren Cooney – 5.5.2
Elementor Pro: door Elementor.com – 3.6.4
Elementor: door Elementor.com – 3.6.2
Enhanced AJAX Add to Cart for WooCommerce: door TheRiteSites – 2.3.0
Jetpack: door Automattic – 10.7
Mollie Payments for WooCommerce: door Mollie – 7.0.4
Product CSV Import Export (BASIC): door WebToffee – 2.1.8
Onder constructie: door WebFactory Ltd – 3.92
WooCommerce Shipping & Tax: door WooCommerce – 1.25.25
WooCommerce: door Automattic – 6.3.1
WP All Import - WooCommerce Multistore Add-On: door Lykke Media AS – 2.0.7
WP Fastest Cache: door Emre Vona – 1.0.0
### Inactive Plugins (1) ###
ELEX WooCommerce Bulk Edit Products, Prices & Attributes (Basic): door ELEXtensions – 1.2.3
### Settings ###
API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
### WC Pages ###
Winkelbasis: #11 - /shop/
Winkelwagen: #12 - /cart/
Afrekenen: #13 - /checkout/
Mijn account: #14 - /my-account/
Algemene voorwaarden: ❌ Pagina niet ingesteld
### Theme ###
Name: OceanWP Child Theme
Version: 1.0
Author URL: https://oceanwp.org/
Child Theme: ✔
Parent Theme Name: OceanWP
Parent Theme Version: 3.2.1
Parent Theme Author URL: https://oceanwp.org/about-me/
WooCommerce Support: ✔
### Templates ###
Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php
### Action Scheduler ###
Afgerond: 4.353
Oldest: 2022-03-23 10:10:55 +0000
Newest: 2022-04-12 09:39:31 +0000
### Status report information ###
Generated at: 2022-04-12 12:02:24 +01:00
Hi @acenterfixphones,
I’ve noticed in your report that you installed Product CSV Import Export (BASIC): door WebToffee – 2.1.8 plugin.
Can you please confirm if you’re using this plugin or the WooCommerce native Product CSV importer?
If you’re using the WebToffee plugin, I would recommend you to contact them here:
https://www.webtoffee.com/support/
However, if you’re using the WooCommerce product importer, can you please test for plugin and theme conflict? Get to know how here:
https://woocommerce.com/document/how-to-test-for-conflicts/
I hope this information helps!
Best regards,
Hi Sergio, I tried to use that after I got the issue with the repeating description, but with that plugin I have the exact same issue. I’ll remove it, but the issue was there before I had installed the WebToffee plugin. I’ll test plugin and theme conflict. Thanks!
Still not working sadly, I think Woocommerce somehow stores the data in the database linked to the product’s name, but doesn’t clear it if I cancel the importing. Any clue how to fully remove and reïnstall woocommerce including cache and WP Tables? I don’t have any products on the website right now anyways, so I don’t mind setting up WooCommerce again from scratch.
Hi @acenterfixphones
Any clue how to fully remove and reïnstall woocommerce including cache and WP Tables?
No problem. Here’s how you can set up WooCommerce again from scratch.
Normally, when you uninstall WooCommerce, only the plugin is deleted but your settings and other data (orders, products, etc) persist in a database. It takes an additional destructive step to delete everything. We’ve explained further in this guide: https://docs.woocommerce.com/document/installing-uninstalling-woocommerce/#uninstalling-woocommerce
If anything is unclear or you get stuck at any point in the process, do let us know.
Thank you Margaret, deleting Woocommerce as we speak, any clue how long it normally takes to delete? I’ve waited 30 minutes, but the WooCommerce tables are still showing up in the database.
Hello
I’ve waited 30 minutes
That would need some time, my recommendation is to contact your host company if it is taking longer than that.
PHP Version: 7.3.33
Upon checking the system status report, please note that we recommend PHP 7.4 or greater, why? This is because of security and performance reasons.
To update the PHP version please refer to:
https://woocommerce.com/document/update-php-wordpress/#section-10
To run this test we recommend WP Staging for quickly spinning up a new test site, so that you do not have t touch the production site.
Is the issue still present after updating PHP? Let us know what you find.
Cheers.
We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue.
Hi there, sorry for the late reply. I still haven’t figured it out, when adding the line ‘define( ‘WC_REMOVE_ALL_DATA’, true );’ to wp_config and deleting woocommerce it gives me a critical error. I turned on debug and logging and it says the following:
[06-May-2022 10:04:26 UTC] PHP Warning: Use of undefined constant WC_PLUGIN_BASENAME - assumed 'WC_PLUGIN_BASENAME' (this will throw an Error in a future version of PHP) in /var/www/vhosts/acenter.nl/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-install.php on line 203
[06-May-2022 10:04:26 UTC] PHP Fatal error: Uncaught Error: Call to undefined function wc_get_container() in /var/www/vhosts/acenter.nl/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-install.php:1122
Stack trace:
#0 /var/www/vhosts/acenter.nl/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-install.php(1145): WC_Install::get_tables()
#1 /var/www/vhosts/acenter.nl/httpdocs/wp-content/plugins/woocommerce/uninstall.php(56): WC_Install::drop_tables()
#2 /var/www/vhosts/acenter.nl/httpdocs/wp-admin/includes/plugin.php(1239): include_once('/var/www/vhosts...')
#3 /var/www/vhosts/acenter.nl/httpdocs/wp-admin/includes/plugin.php(956): uninstall_plugin()
#4 /var/www/vhosts/acenter.nl/httpdocs/wp-admin/includes/ajax-actions.php(4631): delete_plugins()
#5 /var/www/vhosts/acenter.nl/httpdocs/wp-includes/class-wp-hook.php(307): wp_ajax_delete_plugin()
#6 /var/www/vhosts/acenter.nl/httpdocs/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#7 /var/www/vhosts/acenter.nl/httpdocs/wp-includes/plugin.php(474): WP_Hook->do_action()
#8 /var/ in /var/www/vhosts/acenter.nl/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-install.php on line 1122
Any help would be greatly appreciated 🙂
Hello @acenterfixphones!
I still haven’t figured it out, when adding the line ‘define( ‘WC_REMOVE_ALL_DATA’, true );’ to wp_config and deleting woocommerce it gives me a critical error. I turned on debug and logging and it says the following:
To completely remove WooCommerce please add required code mentioned on this page.
Link to image: https://snipboard.io/7Ar5fW.jpg
The code you added is a little different than the one I mentioned above.
I tested with your code and got the same error as yours.
Cheers!
Hi Mashi,
I get the same error with your line as well, so it has to do with something else strangely…
Kind regards.
Hi @acenterfixphones
Thanks for checking that.
Can you please have your hosting provider disable server side caching if any?
Let us know if that solved the problem.
Thanks
Hi @margaretwporg
I have my own VPS, I’ll disable server side caching!
Cheers.
Don’t have any server side caching going on, the only caching I have is cloudflare.
