• Hi,

    I need help to remvove my website URL from the header on my site. I thought it was something in my Astra Pro set-up but it’s not.

    It hasn’t always been there but it appeared one day and I have no idea how.

    Please help.

    Thanks!

    • This topic was modified 4 years, 1 month ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator threadi

    (@threadi)

    Presumably the text is contained in a file that is used for the output.

    First, my advice would be to install all pending updates first. For example, you are still running WordPress 5.9.1, 5.9.3 is current. If necessary, the installation of the updates already overwrites the guilty file.

    If that doesn’t help, you would have to search all files of your project for this issue. You should download all files via FTP and scan them on your computer. How you connect via FTP depends on your hoster, which you can contact for this.

    Thread Starter 504help

    (@504help)

    Thanks @threadi the updated didn’t remove it. Would the file be the URL in the header on my site in the FTP?

    Moderator threadi

    (@threadi)

    No. Via FTP you access the files of your WordPress installation. In your case, that’s probably several hundred files. My guess is that one of these files contains this text:

    <p>kennethtemple.com

    You have to find it in the files and (if you find it) remove it.

    If you have no experience with FTP or file handling in this context, you could also try to contact your hoster and ask them for support.

    Thread Starter 504help

    (@504help)

    @threadi I have no idea what I am looking for.

    Moderator threadi

    (@threadi)

    Then I would recommend you as already written to ask your hoster for support. If that doesn’t work, you could look for someone at https://jobs.wordpress.net who can support you.

    Thread Starter 504help

    (@504help)

    @threadi they weren’t able to help so I reached out to Astra pro since I’m using their theme. Thanks for you help.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Moved to Fixing WordPress, this is not an Everything else WordPress topic.

    Astra Pro

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 7 replies - 1 through 7 (of 7 total)

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