error saving settings

  • Resolved emilianogiordani

    (@emilianogiordani)


    4 years, 1 month ago

    Plugin don’t save any change.

    this is the log of woo:

    2022-04-05T16:28:10+00:00 CRITICAL Uncaught Exception: Unable to get range edges in /home/customer/www/staging2.saporemaestro.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum.php:713
Stack trace:
#0 /home/customer/www/staging2.saporemaestro.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1415): Automattic\Jetpack\Sync\Replicastore\Table_Checksum->get_range_edges(NULL, NULL)
#1 /home/customer/www/staging2.saporemaestro.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1323): Automattic\Jetpack\Sync\Replicastore->calculate_buckets('postmeta', NULL, NULL)
#2 /home/customer/www/staging2.saporemaestro.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(288): Automattic\Jetpack\Sync\Replicastore->checksum_histogram('postmeta', NULL, NULL, NULL)
#3 /home/customer/www/staging2.saporemaest in /home/customer/www/staging2.saporemaestro.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum.php alla riga 713

    i also tried to disable all plugins, i tried to: disable plugin, disconnect and connect jetpack, install plugin.

    but nothing

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Rashed Ripon (a11n)

    (@rur165)

    4 years, 1 month ago

    Hello @emilianogiordani ,

    I am sorry to hear that you are unable to save settings on WooCommerce Payments and you are getting this error message.

    The error message indicates that there is a problem with the Jetpack connection on the site. You do not need to install the Jetpack plugin to use WooCommerce Payments but we use Jetpack to connect your site with WordPress.com servers.

    I’ve found that your xmlrpc.php file is not accessible: https://staging2.saporemaestro.com/xmlrpc.php

    You need to contact your host to make this file accessible. This file is important to allow your site to communicate with other services like WooCommerce Payments.

    Let us know if you still have the problem after fixing the xmlrpc.php file permission.

    It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Viewing 1 replies (of 1 total)

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