• Resolved evsnet

    (@evsnet)


    Hi when trying to sync products with Facebook pixel the following error is received:
    Required metadata is invalid or missing. Using the debug tool shows that ID, price and description is missing from product. Any help would be appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi there,

    WooCommerce core does not have a built-in function to sync products with Facebook, most likely you’re using a plugin to integrate WooCommerce with this feature. Can you tell us which plugin are you using?

    Could you please also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Cheers.

    Thread Starter evsnet

    (@evsnet)

    Hi,
    The plugin that is being used is pixel my site.

    System status report:

    
    WC Version: 6.0.0
    REST API Version: ✔ 6.0.0
    WC Blocks Version: ✔ 6.3.3
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.9.4
    Log Directory Writable: ✔
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 300 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.28
    PHP Post Max Size: 512 MB
    PHP Time Limit: 150
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.34-MariaDB-0ubuntu0.20.04.1
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
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    WC Database Prefix: njZFuDOg_
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    Database Data Size: 19.21MB
    Database Index Size: 3.56MB
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    Ko5c7Mvq_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    njZFuDOg_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    ### Post Type Counts ###
    
    attachment: 77
    elementor_library: 3
    nav_menu_item: 67
    page: 17
    product: 17
    product_variation: 70
    revision: 251
    shop_coupon: 17
    shop_order: 23
    shop_order_refund: 2
    staticblocks: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (29) ###
    
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    Admin Menu Editor Pro: by Janis Elsts – 2.12.2
    CAPTCHA 4WP: by WP White Security – 7.0.5
    WooCommerce Applepay Checkout Gateway v2: by Total Processing Limited – 4.0
    Classic Editor: by WordPress Contributors – 1.6.2
    Click to Chat: by HoliThemes – 3.8
    Contact Form 7: by Takayuki Miyoshi – 5.5.6
    Disable Comments: by WPDeveloper – 2.3.3
    Disable WP Notification: by Sourabh Agrawal – 2.1.1
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.7
    
    Elementor Pro: by Elementor.com – 3.3.1
    Elementor: by Elementor.com – 3.5.3
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    Facebook for WooCommerce: by Facebook – 2.6.5
    Klarna Order Management for WooCommerce: by klarna
    krokedil – 1.6.7
    
    Klarna Payments for WooCommerce: by krokedil
    klarna
    automattic – 2.5.1
    
    Maintenance: by WebFactory Ltd – 4.05
    PixelYourSite: by PixelYourSite – 8.2.17
    Slider Revolution: by ThemePunch – 6.5.10
    Sendcloud | Smart Shipping Service: by Sendcloud B.V. – 2.1.2
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    Total Processing Card Payments for WooCommerce: by Total Processing Limited – 4.5.2
    Trustpilot-reviews: by Trustpilot – 2.5.888
    Unlimited Elements for Elementor (Premium): by Unlimited Elements – 1.4.75
    WooCommerce Pixel Manager: by SweetCode – 1.14.3
    WooCommerce: by Automattic – 6.0.0 (update to version 6.0.1 is available)
    Yoast SEO: by Team Yoast – 18.3
    WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2
    WordPress Toolbar Editor: by Janis Elsts – 1.3.4
    
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    ### Settings ###
    
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    Currency: GBP (£)
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    Cart: #803 - /cart-2/
    Checkout: #11 - /checkout-2/
    My account: #804 - /my-account/
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    ### Action Scheduler ###
    
    Complete: 905
    Oldest: 2022-03-18 19:01:11 +0000
    Newest: 2022-03-30 18:06:46 +0100
    
    Pending: 2
    Oldest: 2022-03-30 18:49:40 +0100
    Newest: 2022-03-31 13:26:25 +0100
    
    ### Status report information ###
    
    Generated at: 2022-03-30 18:49:38 +01:00
    
    Igor H

    (@ihereira)

    Hello there,

    Thanks for sending this information,

    There are some plugins that are related to this topic:
    * Facebook for WooCommerce
    * PixelYourSite
    * WooCommerce Pixel Manager

    You can start reaching out to Facebook for WooCommerce plugin support forum, they will be in a better position to point you in the right direction:
    https://wordpress.org/support/plugin/facebook-for-woocommerce/

    Thanks.

    • This reply was modified 4 years ago by Igor H.
    Thread Starter evsnet

    (@evsnet)

    Thank you I will open a topic there

    Glad to hear that.

    If you have any further questions, I recommend creating a new thread.

    Best.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘A required field is missing: id’ is closed to new replies.