Thousands of MailPoet 3 Bot Subscribers

  • Resolved jmanas

    (@jmanas)


    4 years, 2 months ago

    I just went into my MailPoet account for the first time in a while and it appears I have over 10,000 unconfirmed email subscribers. I can guarantee most, if not all, are bots.

    This regards my jbmanas.com website, where I’m just starting a mailing list. I just upgraded to MailPoet 3 and imported from MailPoet 2.

    I have MailPoet’s built-in CAPTCHA enabled. I just changed First Name to mandatory.

    Even among my Subscribers (confirmed), many look like bots.

    I should have about 25-50 subscribers right now, not 10,000.

    I can delete all the unconfirmed ones, but how were these people/bots able to subscribe if I had CAPTCHA enabled? If this isn’t easily resolvable, I’ll switch to Constant Contact, where I never had this issue.

    • This topic was modified 4 years, 2 months ago by jmanas.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kel C. a11n

    (@kellymetal)

    4 years, 1 month ago

    Hi there @jmanas,

    The built-in Captcha option in MailPoet is generally sufficient and is the easiest/quickest way to set up protection for your forms. In this case though, it clearly was not enough and you still received all those fake sign-ups. I would recommend switching it to the Google reCaptcha option and hopefully that should provide better protection. We have a guide for configuring it in the “Enabling Google ReCAPTCHA” section of our guide here:
    https://kb.mailpoet.com/article/182-add-a-captcha-to-the-mailpoet-subscription-forms

    Elvira K.

    (@treibalen)

    4 years, 1 month ago

    Hi there @jmanas,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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