Server Sending Invalid Match Key Parameters
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i am now having again issues with the plugin implementation the events manager is showing those 3 errors:
“Server Sending Invalid Match Key Parameters for AddToCart Event”
“Your server is sending an invalid country parameters value for your Search event.”
“New domain sending data: attachment.fbsbx.com”A facebook account manager told me to disconnect and re connect the plugin, i did so but it didn’t solve the problem.
What can i do to get valid data again in my account?
Thanks
Marco
Viewing 5 replies - 1 through 5 (of 5 total)
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Hi @marcoolalla
Thank you for reaching out!
Can you share a screenshot of the errors you are seeing? You can use tool like https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.
Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?
You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Looking forward to your response.
hi @nawaz0705
I have pasted here the picture of the error (https://snipboard.io/64fimg.jpg) but i would prefer not to paste here the system report as this post is pubblic.
If you need more details i can send it over via email or private message.
Thanks for your support
Marco### WordPress Environment ### WordPress address (URL): https://www.olalla.it Site address (URL): https://www.olalla.it WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: it_IT External object cache: – ### Server Environment ### Server Info: nginx/1.21.0 PHP Version: 7.4.25 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.10-MariaDB-1:10.5.10+maria~focal Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.3.0 WC Database Prefix: wp_ Dimensione totale database: 4365.57MB Dimensione dati database: 3289.41MB Dimensione indice database: 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Analytics Integration: by WooCommerce – 1.5.8 Zakeke Interactive Product Designer: by Zakeke – 3.0.4 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### Kinsta Must-use Plugins: by Kinsta Team – 2.3.4 ### Settings ### API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-3 (rated-3-2) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5 - /shop/ Carrello: #6 - /cart/ Cassa: #7 - /checkout/ Il mio account: #8 - /my-account/ Termini e condizioni: #3691 - /termini-e-condizioni-dei-clienti/ ### Theme ### Name: Olalla Custom Theme Version: 1.0.0 Author URL: https://francescocarlucci.com Child Theme: ✔ Parent Theme Name: Storefront Parent Theme Version: 4.0.0 – 4.1.0 è disponibile Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ✔ ### Templates ### Overrides: olalla-storefront/woocommerce/product-searchform.php versione 2.5.0 è obsoleta. La versione attuale è 3.3.0 Outdated Templates: ❌ Scopri come aggiornare ### Action Scheduler ### Canceled: 90 Oldest: 2022-03-06 10:13:03 +0100 Newest: 2022-04-05 17:39:38 +0200 Complete: 85.584 Oldest: 2022-03-05 17:38:09 +0100 Newest: 2022-04-05 18:32:06 +0200 Failed: 236 Oldest: 2022-01-02 19:29:58 +0100 Newest: 2022-01-12 13:30:01 +0100 Pending: 1 Oldest: 2022-04-06 16:44:07 +0200 Newest: 2022-04-06 16:44:07 +0200 ### Status report information ### Generated at: 2022-04-05 18:33:08 +02:00hello, we have just reviewed our pixel data and it seemes that we have 2 times the sales and 3 times visits comunicated to facebook compared to the real website data.
Can you please help me resoving this?
Regards
Hi @marcoolalla
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Viewing 5 replies - 1 through 5 (of 5 total)
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