Hi @quentinh!
To help me diagnose it, can you a conflict test a try? I am asking this because this kind of problem is usually caused by a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.
To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.
You can find a more detailed explanation on how to do a conflict test here.
If after doing this, you’re still having issues with that, can you share a copy of your System Status report, please?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
All the best,
Hello,
I found an other solution. The problem was nos solved but it’s ok for me.
Thank you for your help !
Hi @quentinh,
I’m glad to hear you got this sorted! You could share your solution so that it’ll be helpful for others facing a similar issue.
Best regards.
