Question about order process

Resolved papangames
(@papangames)

4 years ago

Hi there

So I am using a payment gateway and have had a few problems, with the order not “going through” and instead it’s in my orderlist, but on “awaiting payment” which eventually runs out of time.

I want to prevent that from happening.

Where do I find the page, which shows me the order process. I’ve been in talks with the payment gateways support team, which tells me it should be somewhere.

It should tell if the order goes like: Pay first -> Order confirmation or Order confirmation -> payment.

Best regards
Frederik

Viewing 5 replies - 1 through 5 (of 5 total)

whoudini
(@whoudini)

4 years ago

Hi there,

It depends upon what woo commerce payment gateway you are using.

However by default you can navigate to the payment gateways by going to WooCommerce > Settings. From here click on “Payments”.

Hope this helps!

Thread Starter papangames
(@papangames)

4 years ago

Hi again,

In there I can’t really see what kind of process it is. Only disable or activate different payment methods.

The support team, says there’s probably a way to see it, but I just can’t find it.

The gateway is Paylike.

whoudini
(@whoudini)

4 years ago

Hi there,

See this link for the woo commerce documentation:

https://woocommerce.com/document/configuring-woocommerce-settings/

Alternatively you can also increase or set no limit on how long until a pending payment fails by going to: WooCommerce->Settings->Products->Inventory and update the field “Hold stock (minutes)”.

Thanks!

Igor H
(@ihereira)

4 years ago

Hello,

WooCommerce Core does not have the ability to handle payments per se, payments are handled by specific payments plugins according to the user needs.

In this case, the dedicated support forum for this type of request is:
https://wordpress.org/plugins/payment-gateway-via-paylike-for-woocommerce/

Please be sure to reach out to Paylike forum for further assistance.

Best.

Igor H
(@ihereira)

4 years ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)

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