Wrong subtotal on cart/checkout

  • rainelan

    (@rainelan)


    4 years, 2 months ago

    Hello!

    1st of all, great plugin! After long time using it we received a problem with it.
    If we discount single product “A”. Add bundled product “AAA” onto cart. Then cart total shows wrong subtotal on cart. It happens only if we discount single product.

    Basically bundled product price is correct on cart. If we add single product, it’s also correct. But it somehow adds out of nowhere 3x discount product prices to subtotal. So if the bundled product is fixed with 45€ and single product is discounted e.g to 10€ and I add them to cart, the subtotal should be 55€. But cart shows subtotal 85€ (45€ + 10€ + 3×10€).

    Why is that? How to inspect it? What should we do?

    Thanks in advanced!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    4 years, 2 months ago

    Hi @rainelan ,

    Thanks for reporting this issue to us.

    For your information, we received many reports about similar issues with incorrect subtotal prices in cart. Most were caused by a conflict with an external element. in some cases, the conflicting source might be third-party dynamic pricing or discount plugin. Some were caused by a conflict with the cart plugin integrated to the site.

    You can kindly check out live demo here for more information: https://demo.wpclever.net/woosb. We only install our WPCstore theme, WooCommerce and our plugin, the pricing in cart is correct.

    For issues of this kind, if you are owning a Premium license, we can offer a free customization service to solve the issue. You can kindly contact our Support Forum at wpc.ticksy.com. Our developers might need to verify your license and access the admin area of your site to fix this.

    Best regards.

    Thread Starter rainelan

    (@rainelan)

    4 years, 2 months ago

    Thanks!

    I tried to review it more as You told me about third-party dynamic pricing or discount plugin. It’s true – we have a algolplus discounts plugin. If I turned it off then the problem went away. I then turned it on and used an inspect/developer tool (it’s built in). And saw the same problem as I described – out of nowhere it adds 3x more products.

    I’ll try to inspect more and if necessary will contact with premium support. Thanks for guidance!

Viewing 2 replies - 1 through 2 (of 2 total)

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