WooCommerce Image Upload

Resolved ntinnev
(@ntinnev)

4 years ago
Hello I’m facing some difficulties with uploading images.

https://dimerce.dimerceshop.com/images/themmenleeuwarden/4f4ac78161b143b11acfecf5d5b8a16b.jpg -> upload fails size 2.5MB
https://dimerce.dimerceshop.com/images//themmenleeuwarden/6e507671e6dc0c88370f6dd06daddee3.jpg -> upload succeeds 345KB.

I have looked into the upload limit and it’s limited to 200MB so that’s not the problem here.

As you can see the image starting with 4f only creates 3 of them and then stops?
https://gyazo.com/7191407f7f748b9aa53a4caa29ded6fc

I’m using the update call from Product
https://woocommerce.github.io/woocommerce-rest-api-docs/?php#update-a-product

Error received:
```
System.Net.WebException: <!DOCTYPE html>
<html style="height:100%">
<head>
<meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no" />
<title> 503 Service Unavailable
</title></head>
<body style="color: #444; margin:0;font: normal 14px/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;">
<div style="height:auto; min-height:100%; ">     <div style="text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;">
        <h1 style="margin:0; font-size:150px; line-height:150px; font-weight:bold;">503</h1>
<h2 style="margin-top:20px;font-size: 30px;">Service Unavailable
</h2>
<p>The server is temporarily busy, try again later!</p>
</div></div></body></html>
```
Expected : a updated product with new attached image ID
- This topic was modified 4 years ago by ntinnev.

Viewing 4 replies - 1 through 4 (of 4 total)

Mirko P.
(@rainfallnixfig)

4 years ago
Hello @ntinnev,

To narrow it down a bit, I’d start the troubleshooting with these steps:

1) Try another jpg image of about the same size.
2) Change the theme to Storefront and disable all plugins except WooCommerce.

If it doesn’t resolve the problem, kindly share the following so we can take a closer look at your setup:
- System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).
Thanks!
Thread Starter ntinnev
(@ntinnev)

4 years ago

Hey Mirko,

Before I will figure that out , is there a max dimension height and width in wordpress? This might cause the problem.
Thread Starter ntinnev
(@ntinnev)

4 years ago
My picture was bigger then the max dimension 2500px! This caused the problem. Resolved.
- This reply was modified 4 years ago by ntinnev.
Mirko P.
(@rainfallnixfig)

4 years ago

Hi @ntinnev,

A full size image should be regularly accepted unless you have a theme that permits changing the original image height and width settings.

Anyway, thank you for letting us know this is now solved.

Feel free to open a new topic if you have any other questions.

Cheers.

Viewing 4 replies - 1 through 4 (of 4 total)

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