@silina
I checked the site and did not see the issue you mentioned.
Can you share the steps on how to reproduce this with a screenshot via https://snipboard.io?
We look forward to hearing from you.
Thread Starter
silina
(@silina)
Hi Oyadeyi,
Thank you for your reply.
I tried to upload a screen shot, please let me know if you have received it.
Silina
Hi @silina! How’s it going today?
Where did you upload the image? I’m not finding a link to the image you took! Can you share with us the link again, please?
If you’re using the https://snipboard.io tool, after pasting it on the screen, you’ll need to click on the Copy to clipboard button and then paste the link on your response.
I have also checked the site link you shared with us, and this is how it opens on my end:
Image link: https://snipboard.io/hXC4TS.jpg
I hope to hear from you soon! All the best,
Thread Starter
silina
(@silina)
Hi Andre,
Hope all is well and thank you for the message.
Here’s what I see: https://snipboard.io/L7xtqc.jpg
please let me know if you can help me out with this. Much appreciated!
Silina
Hi @silina
Thanks for sharing that with us! What I am seeing here is a bit different from your screenshot.
This is the site link that you shared, is this correct?
If so, you can see that from my screenshot, the SKU number and Categories are below the Add to Basket button.

From your screenshot, they are above the button! This makes me believe in some caching issues, can you give the following a try, please?
- Try using a different browser or connection to see if the behavior remains the same. Make sure to disable any browser extensions you may be using too.
- Clear your browser’s cache, you can read more about it here: https://wordpress.org/support/article/i-make-changes-and-nothing-happens/
- Update your browser to the latest version.
- Purge the cache from your WordPress staging site, and check with your hosting company if they have any caching system in charge to be purged too!
This is a bit out of scope for us, but it really seems to be a caching issue!
Let us know how it goes! My very best,
We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.