Hey there, @habboubih!
My apologies for the delay in our response, but I’m glad to assist you. 😉
`Reading the documentation, I was under the impression that the plugin will automatically override the settings from Woocommerce and this includes deleted items. If I delete items from Woocommerce, my store on FB should be synced. Right?
This is not happening in my case. I have tried deleting the items manually from FB but it says that the item was added using Woo and can only be deleted from Woo.
I have also tried the following:
1. disconnecting the plugin and reconnecting
2. Ran the code provided in this article https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/
3. Deleted the app from FB and reconnected Woo
None of the above helped. I would rather reset the entire integration and store on FB because it is causing so many problems in my catalog promotion.
Appreciate any help thanks`
Thanks for the perspective you’ve shared on what you’ve tried so far – that’s a great help! You are correct that your store should be synced with your Facebook catalog, but have you also tried to complete a manual sync after deleting products from WooCommerce via Marketing > Facebook > Product Sync? I believe this would aid you in having the sync update your Facebook catalog to have those deleted products removed, but if you’ve also tried this already, please let me know.
Could you also clarify for me where in our documentation you’ve noted the following?:
I was under the impression that the plugin will automatically override the settings from Woocommerce and this includes deleted items.
For the sake of figuring out what exactly may be occurring in reference to your deleted products not syncing correctly, I suggest enabling debug mode via Marketing > Facebook, then attempting to delete products again. Once you do this, logs will be generated via WooCommerce > Status > Logs – go to the dropdown menu on the right and select facebook_for_woocommerce- + the date of your attempt and click View to load the log. This will help us further assess what’s happening when your products sync.
In order to securely share your logs with us, I suggest creating a ticket and including a copy & pasting of those logs and the URL to this forum thread in your reply in order to pick up where you and I have left off, here.
I look forward to hearing from you soon!
