“Connect with PayPal” button is not connecting to paypal.

  • Resolved miltonh

    (@miltonh)


    4 years, 2 months ago

    I am trying to connect Paypal to the GiveWP plugin in wordpress for a client and we are getting the following message:

    “There is an issue with your PayPal account that is preventing you from being able to accept donations. Please call a PayPal support representative at 1-855-456-1330 and relay the following message:

    Greetings!

I am trying to connect my PayPal account to the GiveWP plugin for WordPress. I have gone through the onboarding process to connect my account, but when I finish I'm given the following message from GiveWP:
-PayPal client access token API request-response is:
null
-PayPal client rest api credentials API request-response is:
[]
-There was a problem with the PayPal client rest API request and we could not find a valid client id and secret.

Please help me resolve these account errors so I can begin accepting payments via PayPal on GiveWP.

    We contacted PayPal and they told us to make sure that we have created “live API credentials” which we did after contacting them. We went back and tried connecting to PayPal but we are getting the same message and result. We contacted paypal and they state everythig is good on their end.

    We found this previous topic (https://wordpress.org/support/topic/connect-with-paypal-button-doesnt-work/) but it did not help. Please help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    4 years, 2 months ago

    Hi @miltonh,

    There’s a wide variety of reasons why you might struggle to get PayPal Donations connected correctly. Some of those reasons we can solve and some are things that PayPal needs to solve, but I’m here to help you as completely as I possibly can.

    The first thing you should do is confirm that you do not have GiveWP in “Test Mode.” If GiveWP is in test mode, it will attempt to connect PayPal Donations to the PayPal sandbox instead of your live PayPal account. In live mode, GiveWP connects to your live PayPal account. You can disable test mode by going to Donations > Settings > Payment Gateways.

    If you still have trouble connecting to PayPal, it’s possible something is cached in your browser. Some GiveWP users have had success by logging into their WordPress site in an incognito window and then connecting to PayPal there. After you make the connection incognito, you should be fine moving forward.

    If neither of those two things gets you connected, then most likely there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly. Please make sure you complete the form as completely as possible: https://givewp.com/paypal-onboarding-reports/

    The form on that page sends an email directly to PayPal, to a team that we have been told is aware of any issues, and can walk you through connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.

    As a last resort, if all else fails, I’d recommend using a different payment gateway, if possible. My personal favorite is Stripe.

    Thread Starter miltonh

    (@miltonh)

    4 years, 2 months ago

    Hi,

    Is there a way to insert live PayPal API credentials directly into the GiveWP plugin without using the PayPal button?

    Plugin Support Rick Alday

    (@mrdaro)

    4 years, 2 months ago

    Nope. You can only connect using the button.
    Alternatively, you can use Paypal Standard to receive Paypal donations and Stripe for credit card donations.

Viewing 3 replies - 1 through 3 (of 3 total)

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