Vertical scroll stopping at third dot on mouse scroll

  • Resolved marcie73

    (@marcie73)


    4 years, 3 months ago

    Hello,
    I used your vertical scroll plugin. Thanks for the amazing free widget!
    But I’m experiencing a problem: after third dot the slider blocks when using mouse scroll. When using dots it seems to work, but strangely dots are not appearing straight away in first slide, therefore the user starts using the mouse to scroll down.
    I checked this in several browsers (chrome, safari, Firefox) with same result.
    All sections are made of single templates with height 100vh.
    Thank you for help!

    • This topic was modified 4 years, 3 months ago by marcie73.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • leap13support

    (@leap13support)

    4 years, 3 months ago

    Hi @marcie73,

    Thanks for contacting Leap13 support!

    Well, may I ask did your try to check your page with all plugins deactivated except Elementor and Premium Add-ons? This would greatly help to see if the issue is coming from a conflict with one of the installed plugins.

    Regards

    Thread Starter marcie73

    (@marcie73)

    4 years, 3 months ago

    hello!
    thank you for you reply.
    I tried deactivated all plugins, that are few, and I left only Elementor, Elementor Pro and Premium Addons active.
    Unfortunately the issue persists.

    Thank you again for support.

    leap13support

    (@leap13support)

    4 years, 3 months ago

    Hi @marcie73,

    Hope you are doing well today 🙂

    Our devs will need to trace the code from your end to check and see what exactly is going there. So, could you please send us a message on our website?

    Regards

    Thread Starter marcie73

    (@marcie73)

    4 years, 3 months ago

    Done it!
    Thank you

    leap13support

    (@leap13support)

    4 years, 3 months ago

    Hi @marcie73,

    I can see that your issue has been resolved by support team, so I will mark this thread as resolved.

    If you have any further questions, please don’t hesitate to feed me back anytime.

    It would be great if you could please do us a BIG favor by rating Premium Addons for Elementor on our WordPress page.

    Regards

    Thread Starter marcie73

    (@marcie73)

    4 years, 3 months ago

    Oh yes, but it my be helpful for someone else.
    The section had the overflow activated by mistake, this is the reason it could not scroll properly.
    Thanks for amazing support! I will surely rate it:)

    • This reply was modified 4 years, 3 months ago by marcie73.
Viewing 6 replies - 1 through 6 (of 6 total)

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