Payment failure

  • Resolved nmcadmin

    (@nmcadmin)


    4 years, 1 month ago

    Hello I’ve started getting CARD_DECLINED_VERIFICATION_REQUIRED errors. It seems to work for a while then suddenly stops, the customer gets a try alternative payment message

    Any pointers gratefully received. Using WooCommerce on divi

    Cheers
    Neil

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  • Plugin Support Chris Moreira – a11n

    (@chrism245)

    3 years, 10 months ago

    Hi @nmcadmin!

    Sorry about the delay on this request!

    I would recommend doing a conflict test to check if there are any conflicts with other plugins:

    * Temporarily deactivate all plugins except WooCommerce and Square.
    * Try to reproduce the problem again. If the issue is resolved, it is a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
    * Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Also, can you check if you are using the latest Square extension version?

Viewing 1 replies (of 1 total)

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