Multiple Saved Cards from Google Pay

  • Resolved chrismask

    (@chrismask)


    4 years, 3 months ago

    I have tested Google Pay multiple times into one account, it works but everytime a new payment happens, even if its same card, it is saved as different card and as a result I now have each card multiple times on the saved card sections like https://ibb.co/hmzRSSS
    I know Google Pay is directly communicating with stripe so its stripe problem that creates a different card id each time even if its same card, but can you try to bypass this and fix the issue? Even with a simple but working way like removing every card that has same last4 digits with another. I know its a sloppy way but it will work for 99.9% of times correct since its highly unlike someone has different cards with same last4 digits. Can you include this in the next update?

Viewing 8 replies - 1 through 8 (of 8 total)
  • MayKato

    (@maykato)

    4 years, 3 months ago

    Hello,

    Thank you for reaching out. May I ask which page this screenshot section is on?

    To get a better understanding, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter chrismask

    (@chrismask)

    4 years, 3 months ago

    This is the checkout part of Stripe. Also the same cards are also shown in Payment Methods in My Account section. I dont see any reason to get system report, everything works fine and this is not a problem of my site since I have seen it elsewhere too. The problem is of the plugin and I suggested a way to bypass it.

    Igor H

    (@ihereira)

    4 years, 3 months ago

    Hello,

    I understand what you are saying, please note that each site configuration is unique, for this reason in order to check much better we ask you to provide details.

    * Please enable Stripe’s debug log, under WooCommerce > Settings > Payments > Stripe then try to place a test order on the site so that it will generate logs to check this issue.

    * Then go to WooCommerce > Status > Logs, be sure there are entries already created for Stripe, you can copy those error logs and paste them here in your response for us to check.

    * Please include the System status report as mentioned previously, you can redact any sensitive information from it. That will help.

    Let us know, we appreciate your understanding.

    Thread Starter chrismask

    (@chrismask)

    4 years, 3 months ago

    I have given system status on my other post, for the stripe logs give me an email or something to send you the txt

    aetta

    (@chiape)

    4 years, 3 months ago

    Hi @chrismask

    Please contact us at WooCommerce.com > My Account > Support.

    You may need to create an account before you can access that page. Please include a link to this forum thread, so that we can keep track of what’s already been done. We will be able to help you further there.

    My very best,

    MayKato

    (@maykato)

    4 years, 3 months ago

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thread Starter chrismask

    (@chrismask)

    4 years, 3 months ago

    Being unable to solve your plugin problems doesn’t mean the problem is resolved

    • This reply was modified 4 years, 3 months ago by chrismask.
    Abiola Ogodo

    (@oaoyadeyi)

    4 years, 3 months ago

    @chrismask

    You didn’t respond earlier and that’s why it was marked as resolved.

    Kindly contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 8 replies - 1 through 8 (of 8 total)

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